Sebastian Lafontant
Elmont,NY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Oswego Health
01.2023 - Current
- Greet patients and visitors in friendly and professional manner.
Obtain and record patient demographic and insurance information accurately. - Verify insurance coverage and benefits, and obtain authorizations as needed.
- Assist patients with completing registration forms and obtaining required signatures.
- Educate patients about their financial responsibilities, including copays and deductibles.
- Schedule appointments and procedures, and coordinate with clinical staff as necessary.
- Answer phones and respond to inquiries from patients, family members, and other stakeholders.
- Maintain patient confidentiality and adhere to HIPAA regulations at all times.
- Collaborate with other departments to resolve issues and ensure timely patient care.
Gift Shop Volunteer
Northwell Health
11.2018 - 11.2019
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Communicated effectively with both customers and team members, helping to resolve any issues that arose quickly and professionally.
- Handled returns or exchanges efficiently while adhering to store policies regarding refunds or replacements; preserving customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
Education
Bachelor of Arts - Language And International Trade
SUNY Oswego
Oswego, NY05.2026
Skills
- Data Entry
- Microsoft Word
- Customer Service
- Qualtrics
- Patient Privacy and Confidentiality
- Fee Collection
- Insurance billing
- Paging Systems
- Registration and Admissions
Languages
French
Limited Working
Spanish
Professional Working
Timeline
Patient Access Representative
Oswego Health
01.2023 - Current
Gift Shop Volunteer
Northwell Health
11.2018 - 11.2019
Bachelor of Arts - Language And International Trade
SUNY Oswego
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