Sebastian Lago
Hialeah,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Concession Stand Volunteer
Raymond James Stadium
08.2020 - 04.2024
- Enhanced customer experience by providing friendly and efficient service at the concession stand.
- Collaborated with team members to ensure smooth operations and timely food preparation.
- Assisted in inventory management, accurately tracking stock levels and notifying supervisors of shortages.
Sales Associate
Vans
05.2023 - 07.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Quiksilver
05.2022 - 07.2022
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Front of House Team Member
Chick-fil-A
05.2021 - 07.2021
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Established welcoming atmosphere by greeting each guest warmly.
- Registered guest information on database to maintain accuracy and tracking information.
Education
Bachelor Of Science In Business Administration - Sports Business Management
Webber International University
Babson Park, FL05.2024
Skills
- Cash Handling
- Customer Satisfaction
- Professionalism
- Product Knowledge
- Adaptable and Flexible
Accomplishments
Dean’s List
Sun Conference Defensive Player of the Week
Defensive Player of the Year
Languages
Spanish
Native or Bilingual
Additional Information
Reference letter upon request
Timeline
Sales Associate
Vans
05.2023 - 07.2023
Sales Associate
Quiksilver
05.2022 - 07.2022
Front of House Team Member
Chick-fil-A
05.2021 - 07.2021
Concession Stand Volunteer
Raymond James Stadium
08.2020 - 04.2024
Bachelor Of Science In Business Administration - Sports Business Management
Webber International University