Sebastian Leconte

• Supervised and managed Account Supervisor/Lead Technician performance, assessed, and

investigated personnel problems; assists in administering performance counseling and coaching

when deemed appropriate

• Ensured all field leaders in their assigned hospital/territory are properly trained,

followed policies, procedures, and recommended practices. Held all Account Supervisors/Lead

Technicians accountable for following company policies and procedures and ensuring their

individual teams are properly trained

• Conducted regular team meetings with field leadership to ensure consistency regarding

organizational goals and objectives.

• Managed and maintained strong business relationships with the following: Hospital Administration,

Operating Room Personnel including Chief of Surgery, Surgeons, OR Director,

Director of CSPD, Materials Management, and staff related to these positions. Served as a liaison

with the Sales and Marketing Team with a focus on same store growth and potential territory

expansion. Makes personal visits to each hospital in region on a regular basis to meet with

hospital contacts and Surgical Solutions employees.

• Tested systems, noting issues and completing preventive maintenance.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
• Demonstrated to customers proper methods for operating equipment after it had been installed.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Managed maintenance activities, supervised staff and inspected equipment.
• Company representative during Joint commission Survey.

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Maintained quality assurance and customer satisfaction objectives.
• Inspected equipment to identify areas of wear or causes of malfunctions.
• Observed equipment operation to diagnose and troubleshoot reported issues.
• Applied critical thinking and research to address complex issues.
• Maintained compliance with regulatory standards and safety requirements.
• Tested components and systems to evaluate performance and identify concerns.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Expedited service during high-volume periods through efficient table turnover management.
• Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
• Assisted with bussing tables and cleaning up spills.
• Assisted servers in handling large parties, ensuring timely food delivery and table maintenance.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Answered customers' questions, recommended items, and recorded order information.