Sebastian leja
Staten Island,NY
Summary
Dynamic and dedicated professional with a proven track record at Parking Systems, excelling in customer service and efficient vehicle management. Skilled in problem-solving and team collaboration, I consistently enhanced guest satisfaction while maintaining a clean and organized environment. Committed to safety and effective communication, I trained new staff to uphold high service standards.
Overview
2
2
years of professional experience
Work History
Valet
Parking Systems
Staten Island, NY
07.2024 - Current
- Executed exceptional customer service while overseeing vehicle parking and retrieval operations.
- Optimized parking operations to enhance space utilization during peak hours.
- Facilitated training sessions for new valet staff on optimal vehicle handling and guest interaction techniques.
- Monitored and enforced safety protocols during operation of diverse vehicle types.
- Oversaw vehicle inventory management and ensured organized parking areas for enhanced accessibility.
- Optimized vehicle parking and retrieval processes to enhance customer satisfaction.
- Executed process enhancements that minimized wait times and optimized workflow efficiency.
- Facilitated resolution of customer complaints to enhance service quality and support management initiatives.
- Exhibited professionalism while greeting guests and opening car doors to enhance first impressions.
- Cultivated strong relationships with repeat customers by recalling names and preferences for tailored service experiences.
- Managed guest inquiries and delivered assistance with directions, ensuring exceptional customer service standards.
- Facilitated training for new team members on company procedures to enhance operational efficiency.
Soccer Referee
Referee Association
Staten Island, NY
03.2024 - 01.2025
- Implemented rules and regulations during matches to uphold fair play standards.
- Analyzed game footage to evaluate referee decisions and enhance overall performance.
- Facilitated resolution of disputes and enhanced communication among coaches and players.
- Monitored and updated knowledge of current rule changes and officiating techniques across multiple leagues.
- Orchestrated pre-match briefings to unify team objectives and establish clear expectations among officials.
Education
Bachelor - Criminal Justice
John Jay College of Criminal Justice
New York, NY04.2026
High School Diploma -
Tottenville High School
Staten Island, NY06.2024
Skills
Customer service and support
- Strong communication skills
- Problem-solving
- Team collaboration
- Clean driving record
- Valid Driver's license
- Physical fitness
- Quick decision making
- Time management
Customer communication
Efficient work ethic
Patience and composure
Strong communication skills
Problem-solving
Team collaboration
Clean driving record
Valid Driver's license
Physical fitness
Time management
Quick decision making
Languages
Polish
Professional Working
English
Full Professional
Timeline
Valet
Parking Systems
07.2024 - Current
Soccer Referee
Referee Association
03.2024 - 01.2025
Bachelor - Criminal Justice
John Jay College of Criminal Justice
High School Diploma -
Tottenville High School