Sebastian Leonardo
Copiague
Summary
Guest Advocate at Target with exceptional communication and strong empathy, enhancing guest satisfaction with both Spanish and English speaking guests through personalized service and effective complaint handling. Trained new employees, fostering a collaborative environment that improved checkout efficiency. Proficient in customer account management, consistently delivering positive experiences and maintaining loyalty through engaging interactions.
Overview
2027
2027
years of professional experience
Work History
Guest Advocate
Target
Copiague, NY
2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining a clean and organized shopping environment for guests.
- Engaged with guests to understand their needs and enhance their shopping experience.
- Collaborated with team members to ensure efficient checkout processes and accurate transactions.
- Trained new employees on company policies, procedures, and customer engagement strategies.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Proving info on deals and services offered by target, including target circle and target red card.
- Completed multiple large transactions, whether on register or when a guest is paying a bill.
Education
Bachelor of Science - Criminal Justice
Long Island University
Greenvale, NYSkills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Complaint handling
- Language fluency
- Customer account management
Languages
Spanish
Native or Bilingual
Accomplishments
Deans list with a 3.78 gpa
Timeline
Guest Advocate
Target
2025 - Current
Bachelor of Science - Criminal Justice
Long Island University