Sebastian Letchi
Morris Plains
Summary
Results-driven Barista with extensive experience in customer service at Minerals Resort And Spa. Proficient in crafting personalized beverages and skilled in coffee brewing techniques, including espresso extraction and latte art. Strong background in cash handling and maintaining cleanliness, with a commitment to training staff to uphold high service standards.
Overview
4
4
years of professional experience
Work History
Barista
Minerals Resort And Spa
09.2024 - Current
- Enhanced customer satisfaction by crafting high-quality beverages tailored to preferences.
- Operated espresso machines efficiently, ensuring seamless workflow and timely service.
- Trained new baristas in beverage preparation and customer service best practices.
- Maintained cleanliness and organization of workstations, adhering to health regulations.
- Accurately processed transactions with point-of-sale systems for efficient operations.
- Resolved customer inquiries promptly, improving overall guest experience.
Crew Member
Dunkin Donuts & Baskin Robbins
02.2022 - 09.2024
- Enhanced customer satisfaction by efficiently processing orders and addressing inquiries.
- Maintained high product quality by adhering to food safety and cleanliness standards.
- Optimized team workflow during peak hours to boost overall operational efficiency.
- Trained new crew members on effective operational procedures and customer engagement.
- Recommended menu items to customers, increasing upselling opportunities and satisfaction.
- Monitored inventory to prevent shortages and ensure smooth service during busy shifts.
Education
High School Diploma -
Sussex County Technical School
Sparta, NJ06-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Active listener
- Problem-solving
- Exceptional customer service
- Adaptive and creative
- Order taking
- Cash register operation
- Team leadership
Timeline
Barista
Minerals Resort And Spa
09.2024 - Current
Crew Member
Dunkin Donuts & Baskin Robbins
02.2022 - 09.2024
High School Diploma -
Sussex County Technical School