Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Sebastian Lopez Garcia

East Palo Alto,CA

Summary

Dynamic retail sales professional with a proven track record at Prime Communications AT&T, excelling in service excellence and customer engagement. Adept at cash handling and fostering customer loyalty, I consistently exceeded sales targets through tailored product recommendations and effective teamwork, enhancing the overall shopping experience and driving repeat business.

Knowledgeable [Desired Position] with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.

Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Prime Communications AT&T
01.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate

Mayc's
12.2022 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Associate

Whole Foods Market Inc
05.2018 - 07.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
  • Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
  • Stocked merchandize including alchool

Education

Bachelor of Science - Computer Science

Canada College
Redwood City, CA
10-2026

Skills

  • Service Excellence
  • Cross-Functional Team Participation
  • Critical Thinking for Problem-Solving
  • Cross-Functional Teamwork
  • Time management
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Retail sales
  • Store opening and closing
  • Product knowledge

Languages

Spanish
Professional Working
English
Native or Bilingual

Interests

  • Electronics and Circuit Building
  • Developing software, websites, and apps in various programming languages
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Coding and Programming
  • App Development

Timeline

Retail Sales Associate

Prime Communications AT&T
01.2024 - Current

Sales Associate

Mayc's
12.2022 - 12.2023

Sales Associate

Whole Foods Market Inc
05.2018 - 07.2021

Bachelor of Science - Computer Science

Canada College

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Sebastian Lopez Garcia