Heyman Martinez
Student Of Northern Virginia Community College Nursing School
Manassas,VA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Supervisor in Training
Five Guys
05.2023 - Current
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Established performance metrics for th team, consistently tracking progress towards goals and making adjustments as needed.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Assisted in leading each shift by delegating duties and assigning specific tasks to 4 employees each shift
Desk Management
Wingate By Wyndham Hotel
12.2020 - 06.2022
- Coordinated with housekeeping department effectively ensuring timely room availability for early check-ins or late check-outs, enhancing guest satisfaction.
- Handled escalated guest complaints tactfully while finding solutions that met their expectations, ultimately protecting the hotel''s reputation.
- Developed strong relationships with key clients to ensure repeat business and foster loyalty towards the hotel brand.
- Collaborated with other departments to address guest needs promptly, resulting in improved overall experience ratings.
- Maintained high levels of cleanliness and organization throughout the reception area to create a welcoming atmosphere for guests
Education
Partial Nursing - Nursing
Northern Virginia Community College
Annandale, VA11.2025
High School Diploma -
Osborn Park Senior High School
Manassas, VA06.2022
Skills
Employee Motivation
Goal-Oriented
Excellent Communication
Adaptability
Active Listening
Multitasking
Problem-solving abilities
Decision-Making
Schedule development
Certification
Servsafe food safety, five guys
Timeline
Servsafe food safety, five guys
12-2023
Supervisor in Training
Five Guys
05.2023 - Current
Desk Management
Wingate By Wyndham Hotel
12.2020 - 06.2022
Partial Nursing - Nursing
Northern Virginia Community College
High School Diploma -
Osborn Park Senior High School