Sebastian McDaniel
San Mateo,CA
Summary
Dynamic Service Associate with a proven track record at Lexus Of Serramonte, excelling in customer support and problem-solving. Renowned for building strong relationships and ensuring quality assurance, I effectively managed multiple projects while delivering exceptional service. Committed to efficiency, I consistently addressed client needs with patience and discipline. I also have thousands of miles testing and driving vehicles and years of experience dealing with vehicles from the most basic cars to luxury masterpieces.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Associate
Lexus Of Serramonte
South San Francisco, CA
08.2023 - 03.2026
- Paid attention to detail while completing assignments.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted customers in timely and professional manner.
- Addressed vehicle issues and helped clients personally when issue was not in need of technician assistance.
- Delivered excellent customer service daily.
- Used exceptional communication skills daily.
- Test drove customer vehicles before delivery to ensure perfect repairs.
- Demonstrated excellent leadership skills and qualities running service drive.
- Developed and maintained relationships productive work relationships with clients and colleagues.
- Developed reputation for trust, safety and reliability among colleagues and management.
- Communicated effectively with customers utilizing multiple linguistic proficiency.
- Gained reputation as a staff member who could be counted on for difficult assignments and in difficult situations.
Service Porter
Toyota Sunnyvale
Sunnyvale, CA
12.2021 - 08.2022
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Welcome clients into service drive in a timely manner and helped funnel client flow to correct destinations.
- Delivered excellent customer service daily.
- Assisted customers with issues technicians weren’t needed for, trouble shooting complaints.
Service Porter
Toyota 101
Redwood City, CA
01.2022 - 04.2022
- Assisted customers in timely and professional manner.
- Addressed vehicle issues and helped clients personally when issue was not in need of technician assistance.
- Delivered excellent customer service daily.
- Used exceptional communication skills daily.
- Test drove customer vehicles before delivery to ensure perfect repairs.
- Demonstrated excellent leadership skills and qualities running service drive.
Education
High School Diploma -
College of San Mateo
San Mateo, CASkills
- Patience
- Discipline
- Communication
- Relationship Building
- Efficiency with tasks
- Customer Support
- Quality Assurance
- Time management
- Problem Solving
- A Need to See Tasks Done Correctly the First Time
Certification
California Driver’s License
Languages
English
Native or Bilingual
Spanish
Professional Working
Japanese
Full Professional
Russian
Limited Working
Timeline
Service Associate
Lexus Of Serramonte
08.2023 - 03.2026
Service Porter
Toyota 101
01.2022 - 04.2022
Service Porter
Toyota Sunnyvale
12.2021 - 08.2022
High School Diploma -
College of San Mateo