Sebastian Mesa
Wesley Chapel,FL
Summary
4 Years of experience providing outstanding legal assistance to personal injury and criminal defense attorneys A motivated self-starter, able to quickly grasp issues and attend to details while maintaining a view of the big picture. Expert juggling multiple projects and achieving on-time completion of deadlines. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. A clear and logical communicator, able to establish rapport with both clients and colleagues, and motivate individuals to achieve organizational objectives. Business-driven Relationship Manager, always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over [Number] years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision-making skills. Proactive [Job Title] with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. Hardworking and passionate jobseeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Aviation Operations Specialist
Army National Guard
03.2018 - Current
- Duties, accomplishments, and related skills
- Maintained aviation operations files and records, and prepared reports, and schedules pertaining to aviation operations and aviation safety: coordinated the display of flight planning information to include airfield diagram, status of navigation aids, map of local flying area, special use airspace, and crash grid chart
- Maintained and issued flying regulations and pilots and flight crew's information file
- Managed flight facility files of extended flight and navigational information, such as weight and balance data, cross-country kits, navigational publications, radio and lading facility charts, flight information manuals, maps, and other pertinent guides and notices
- Completed day to day operations including compiling, preparing and distributed correspondence, such as aviation operations reports, aviation safety reports and flight schedules
- Additionally, assist flight-line personnel in assigning crew and passengers to aircraft and aviators in preparing flight plans, processes flight plans and arrival reports for transmission to flight and air traffic control centers.
Relationship Manager
Bank of America
01.2020 - Current
- Duties, accomplishments, and related skills
- Build strong relationships with your teammates, business partners and specialists by fostering teamwork, partnership and collaboration Meet customer needs by partnering with specialists and business associates to understand what they offer to customers and the most effective way to generate business referrals (for example, customer's banking, small business, mortgage and investment needs) in adherence with policies and procedures You will conduct outbound and inbound client engagement activities, adhering to call monitoring policies You will be participating in weekly proactive planning sessions for client engagement activities and drive sales-related topics Sell financial products (for example, credit cards, CDs, IRAs, small business loans) and open deposit accounts Quote rates, terms and programs for loan customers -Respond to customer inquiries and concerns and create customized solutions Monitor and track daily weekly sales activities Execute sales and service tactics, activities and processes, as defined by company policies and procedures Proactively manage risk in every business, product and service transaction leveraging available tools Comply with all applicable banking and investment laws, regulations, company policies and procedures to serve the client's best interest and enhance client satisfaction Assist, educate and train customers on how to use self-service technologies such as ATMs, online banking or mobile banking Leverage available resources and technologies to optimize the customer experience and serve our customers with operational excellence and accuracy
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Retail Associate Manager
T-Mobile US
12.2015 - 01.2019
- Responsible for full operation of retail store including opening, closing, staffing, service levels, cash, and inventory
- Make staffing adjustments as needed to meet the needs of the business
- Majority of business hours are spent on the sales floor greeting customers, coaching employees, and running the business where it matters most which is close to the customer and sales team
- Establish and exceed organizational performance and individual performance goals
- Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies
- Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis
- Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&L and team leadership
- Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards
- Ability to motivate, encourage, coach, develop, lead and train a winning sales team
- Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service-related issues inquiries
- Ensure that sales associates are up to speed on training for new products and offerings and know the sales techniques necessary to sell them
- Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.
Legal Assistant & Case Manager
The Dick James Law Firm
05.2011 - 05.2015
- Provide continuous, high-quality support to personal injury and criminal defense attorneys
- Coordinate calendars, appointments, and travel arrangements, prepare and file legal documents for discovery purposes, interpret for clients, meet with incarcerated clients, interview and sign new personal injury claims
- Investigating, evaluating, and negotiating auto accident claims, in order to reach a fair and equitable settlement for all parties involved.
Supervisor
Village of Pelham Surgery Clinic
02.2010 - 05.2011
- Floor wax maintenance
- Strip and wax floors.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated employee performance and coached and trained to improve weak areas
EVS Technician and Materials
Greenville Memorial Hospital
02.2009 - 05.2011
- ATS
- Floor maintenance
- Strip and wax floors
- Use and maintain the AGV system
- Use and check AGV system
- In charge of distributing supplies in the hospital areas
- Performed regular equipment maintenance and reported problems to supervisor
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
Education
High school Diploma -
Enrique Velez Escobar, Ft
2004
BLC Graduate -
218th Regiment-Leadership
Columbia, SC07.2022
Skills
- Using communication and persuasive negotiation to ensure positive customer experience
- Working well with others in a fast-paced, collaborative environment
- Excellent written and verbal communication skills
- Strong organizational and computer skills
- Solution Development
- Firm-Level Financial Assessment
Languages
Spanish
Native or Bilingual
Timeline
Relationship Manager
Bank of America
01.2020 - Current
Aviation Operations Specialist
Army National Guard
03.2018 - Current
Retail Associate Manager
T-Mobile US
12.2015 - 01.2019
Legal Assistant & Case Manager
The Dick James Law Firm
05.2011 - 05.2015
Supervisor
Village of Pelham Surgery Clinic
02.2010 - 05.2011
EVS Technician and Materials
Greenville Memorial Hospital
02.2009 - 05.2011
High school Diploma -
Enrique Velez Escobar, Ft
BLC Graduate -
218th Regiment-Leadership
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