Damaris Millan
Union City
Summary
Results-oriented leader with expertise in corporate retail and freight logistics management. Translates business KPIs into operational success through effective team coaching and vendor network management. Resolves escalations decisively, safeguarding revenue and enhancing client retention while ensuring compliance with safety standards.
Overview
16
16
years of professional experience
Work History
Services/Sales Manager
Best Buy
03.2010 - Current
- Manage strategic, on-site partnerships with major wireless carriers and device vendors to ensure seamless inventory execution, product training, and promotional alignment.
- Oversaw daily site operations, maintained inventory integrity, managed employee scheduling, controlled labor expenses, and ensured compliance with corporate health, safety, and security protocols to enhance operational efficiency.
- Analyzed key performance indicators (KPIs) to identify and implement operational improvements, driving enhanced service delivery.
- Secures daily operations by decisively managing financial risks, resolving complex guest complaints, and enforcing strict facility security standards.
- Recruit, train, and mentor cross-functional teams while delivering structured performance reviews to drive engagement and career development.
Driver Team Lead
Schneider
Kearny
01.2021 - 02.2023
- Managed a team of 15-30 drivers, improving on-time delivery through proactive route planning and performance monitoring.
- Executed operations by coordinating schedules, resolving problems, managing driver payroll, and troubleshooting daily road issues.
- Coached team members through performance evaluations and corrective actions to enhance operational quality.
- Collaborated with logistics, planning, and customer service teams to resolve delivery issues, optimizing fleet productivity.
- Safety compliance making critical, safety-conscious decisions daily to ensure the driver fleet adheres strictly to local, state, federal, and company regulatory policies.
Education
Bachelors of Science - Mathematics, Spanish
MONTCLAIR STATE UNIVERSITY
Montclair, NJ05-2014
Skills
- Fleet Management
- Route Optimization
- Labor Scheduling
- Data Analytics
- Performance Evaluations
- Team Training & Coaching
- Conflict Resolution
- Escalation Management
- Microsoft Office
- Mac OS
- Mathematical Modeling
- Inventory Integrity
Core Competencies And Skills
Fleet Management, Route Optimization, Labor Scheduling, Inventory Integrity, Performance Evaluations, Team Training & Coaching, Conflict Resolution, Escalation Management, Microsoft Office (Word, Excel, PowerPoint), Mac OS, Data Analytics & Mathematical Modeling, Bilingual (Fluent in English and Spanish)
Timeline
Driver Team Lead
Schneider
01.2021 - 02.2023
Services/Sales Manager
Best Buy
03.2010 - Current
Bachelors of Science - Mathematics, Spanish
MONTCLAIR STATE UNIVERSITY