Alejandra Montoya
936 Brookstone Drive, Franklin IN,USA
Summary
Driven and resourceful administrative professional with 11+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant to the Executive Director
Esperanza Misión Casa De Israel (EMC)
01.2021 - 07.2024
- Create accounting reports while helping simplify the process of financial data entry
- Supervise and train personnel of 23 kehillot within the United States and 30+ kehillot within Latin America, Europe, and Africa
- Assist Property Committee to ensure proper building maintenance
- Contact Vendors as needed for facility issues coordinating with the Kehillah's executive management team
- Communicate effectively with vendors and be ready to answer calls and inquiries regarding payments and other issues
- Maintain vendor proof of liability, workers' compensation insurance, and vendor log up to date
- Control building access codes and maintain the current access code registry
- Work closely with the Communication Department to maintain the Kehillah's calendar and designate room usage for meetings and events based on priority and availability
- Grant building access codes and keys for authorized personnel.
- Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
- Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
Executive Administrative Assistant
Ritz Carlton Hotel
12.2019 - 10.2020
- Assisted the Food & Beverage Director and Managers by completing administrative tasks promptly and accurately while providing the highest level of service to our guests
- Completed and filed all necessary change of status forms for F&B; kept employee information up to date in Excel spreadsheets, trained employees, worked with HR to ensure staffing levels and the staff plans were correct and up to date
- Distributed Event Requests from all other departments, and acted as liaison between F&B and other departments on special food.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Customer Service Support
LUFTHANSA TECHNIK, Aircraft Component Services
04.2018 - 11.2019
- Generated aircraft availability according to service level obligations for the assigned accounts utilizing assets & sourcing
- Processed & coordinated material supply for designed accounts, providing material services and scheduling customer inquiries
- Purchased loans and expedite material using the most economical means in order to meet customers' and other business partners' needs
- Processed, coordinated, and tracked shipments in cooperation with freight forwarders in-order to fulfil customers' requirements in a timely manner
- Coordinated multiple high-priority requests in an organized and urgent manner.
- Offered administrative and customer service support to customers.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Maintained accurate records of all client interactions, ensuring seamless follow-ups and consistent service levels.
- Participated in cross-functional projects aimed at enhancing overall business performance through collaboration with other departments.
Senior Operations Associate
Interaudi Bank
05.2016 - 05.2017
- Worked with Senior Vice President by answering their queries and giving account updates
- Was responsible for accounting, reconciliation, record-keeping, bank account maintenance, and wire transfers
- Constantly performed administrative and accounting duties
- Reviewed merchandise, and filed customer orders arranging for the delivery of domestic and international packages
- Couriered important files, provided innovative ideas, managed records of the bank policies and procedures, and coordinated company meeting events and sessions with other department assistants creating presentations, documents, files, spreadsheets, and databases for financial reports.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Cultivated strong relationships with key stakeholders throughout the organization to facilitate cooperation on shared objectives or projects.
Senior Banking Assistant
Interaudi Bank
12.2014 - 05.2016
- Assisted the Senior Personal Banking Specialist with verification and tracking of new account documentation, monthly report generation, deposit document image indexing, creation and maintenance of new and existing accounts and special projects, and data entry for commercial, residential, and consumer accounts
- Worked closely with Officers and Processors to work out payment and booking issues to ensure accurate booking and billing
- Applied loan payments to owned and participated loans, analyzing and researching items on unspotted and settlement accounts for resolution.
- Supported branch manager in daily operations management to ensure smooth workflow across all departments.
- Managed high-value client portfolios with a focus on relationship building and retention.
Operations Clerk
Interaudi Bank
10.2013 - 12.2014
- Was responsible for performing routine and intermediate branch and customer services duties
- Accepted retail and commercial checking and savings deposits, processed loan payments; cashed checks and savings withdrawals
- Was required to be fully knowledgeable and skilled in the areas of new accounts, teller, vault, safe deposit, and branch operations
- Performed accounting duties, conducted Fed line terminal operations, and prepared and issued wires
- Originated the daily position report, processed accounts payable and receivable transactions, and balanced the Federal Reserve account
- Performed correspondent account reconciliation and conducted branch cash counts and certifications
- Received and distributed mail and correspondence, maintained files, and performed other duties associated with the Bank's general ledger accounts.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
Education
Bachelor's Degree - Science in Business Administration
Universidad Autónoma del Caribe (U.A.C)
09.2017
High School Diploma -
Ronald W. Reagan Doral Senior High School
06.2011
Skills
- Fluent in English and Spanish
- Communication and interpersonal
- Proficient in computer
- Organizational and Management Skills
- Pleasant telephone manner
- Research and planning
- Ability to work independently
- Office Administration
- Data entry proficiency
- Staff Management
- Schedule Management
- File Management
- Bookkeeping
- Calendar Management
- Multi-line phone proficiency
Timeline
Administrative Assistant to the Executive Director
Esperanza Misión Casa De Israel (EMC)
01.2021 - 07.2024
Executive Administrative Assistant
Ritz Carlton Hotel
12.2019 - 10.2020
Customer Service Support
LUFTHANSA TECHNIK, Aircraft Component Services
04.2018 - 11.2019
Senior Operations Associate
Interaudi Bank
05.2016 - 05.2017
Senior Banking Assistant
Interaudi Bank
12.2014 - 05.2016
Operations Clerk
Interaudi Bank
10.2013 - 12.2014
Bachelor's Degree - Science in Business Administration
Universidad Autónoma del Caribe (U.A.C)
High School Diploma -
Ronald W. Reagan Doral Senior High School
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