SEBASTIAN MUNOZ
EL PASO
Summary
Dynamic sales management professional with a proven track record of driving team success and exceeding business objectives. Expertise in crafting strategic sales plans and fostering strong client relationships that lead to sustained growth. Recognized for a collaborative approach and adaptability in fast-paced environments, consistently delivering results while promoting team cohesion. Committed to leveraging innovative strategies to enhance performance and achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Sales Representative Manager
AT&T
09.2024 - 01.2026
- Led sales team to exceed quarterly targets through strategic training and performance monitoring.
- Developed and implemented effective sales strategies to enhance customer engagement and retention.
- Mentored junior representatives, fostering skill development and improving overall team performance.
- Enhanced customer satisfaction by implementing tailored solutions based on individual needs and preferences.
Training Facilitator
Hinduja Global Solutions - American Express
03.2021 - 07.2024
- Handled customers for American Express effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Resolved customer inquiries and issues through multiple communication channels, ensuring high satisfaction levels.
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
Server
Applebee's
06.2020 - 01.2021
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Customer Service Representative
GC Services
01.2019 - 06.2020
- Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis.
- Answered, screened, and processed high volume of calls daily with call management system and web-based communications.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
Team Leader
Whataburger
02.2017 - 12.2018
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles with caution and according to manufacturer directions.
Education
Associate of Science - Psychology
El Paso Community College
El Paso, Texas08.2021
High School Diploma - undefined
Clint High School
Clint, Texas12.2018
Skills
- Clear and concise communication
- Clear and concise communication
- Clear and concise communication
- Clear and concise communication
- Clear and concise communication
- Clear and concise communication
- Clear and concise communication
- Clear and concise communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative Manager
AT&T
09.2024 - 01.2026
Training Facilitator
Hinduja Global Solutions - American Express
03.2021 - 07.2024
Server
Applebee's
06.2020 - 01.2021
Customer Service Representative
GC Services
01.2019 - 06.2020
Team Leader
Whataburger
02.2017 - 12.2018
High School Diploma - undefined
Clint High School
Associate of Science - Psychology
El Paso Community College