Sebastian Olivero
Dallas,TX
Summary
Dynamic customer service professional with a positive attitude and proven teamwork skills, recognized at McDonald's for delivering exceptional service and resolving complaints efficiently. Adept in cash handling and maintaining cleanliness, I excel in problem-solving and clear communication, ensuring a superior experience for customers.
Overview
2
2
years of professional experience
Work History
Team Member
McDonald's
Belton, TX
04.2024 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Educated customers on product offerings, promoting new items effectively.
Customer Service Representative
HEB Grocery Store
Belton, TX
05.2023 - 02.2024
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Processed transactions accurately, maintaining cash register integrity.
- Collaborated with team members to maintain store organization and cleanliness.
- Educated customers on product offerings, promoting new items effectively.
- Handled inventory management tasks, including stock replenishment and shelf organization.
- Trained new staff on operational procedures and customer service standards.
Barista
Arusha Coffee + Tea
Belton, TX
05.2022 - 12.2022
- Prepared high-quality beverages consistently, adhering to established recipes and customer preferences.
- Operated espresso machines and grinders efficiently to ensure smooth workflow during peak hours.
- Maintained cleanliness of workstations, equipment, and dining areas in compliance with health regulations.
- Assisted customers in selecting products based on individual tastes and dietary needs, enhancing overall experience.
- Processed transactions accurately using point-of-sale systems, ensuring timely service for all patrons.
Education
Fashion Marketing
Dallas College
Dallas, TXSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Cash handling
- Cleaning
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Team Member
McDonald's
04.2024 - 08.2024
Customer Service Representative
HEB Grocery Store
05.2023 - 02.2024
Barista
Arusha Coffee + Tea
05.2022 - 12.2022
Fashion Marketing
Dallas College