Sebastian Ospina
Ft. Pierce,FL
Overview
2
2
years of professional experience
Work History
Sales Associate Manager
Advanced Auto Parts
12.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Created and implemented sales performance
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Assisted with new business sales calls
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Automotive Paint Technician/Sales Assistant
Automotive Paint Supply
10.2022 - 08.2024
- Mixed and thinned paints and other coatings to specified colors and consistency using viscometers and mixing equipment.
- Maintained optimal stock levels of inventory to guarantee timely availability of products.
- Custom mixed colors to match customers' desired color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Walmart
05.2022 - 10.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Indian River Charter High School
Vero Beach, FL05.2022
Skills
- Sales training procedures
- Recruitment
- Sales Team Leadership
- Customer Engagement
- Performance Reviews
- Negotiation expertise
- Strategic Planning
- Sales team training
- Staff Management
- Bilingual in Spanish
- Positive and upbeat
- Verbal and written communication
- Data Collection
- Data Entry
- Paperwork Processing
- Microsoft Outlook
- Stock management
- Customer Relations
- Order Processing
- Problem-solving abilities
- Delivery Scheduling
- Spreadsheets
- Money handling abilities
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate Manager
Advanced Auto Parts
12.2023 - Current
Automotive Paint Technician/Sales Assistant
Automotive Paint Supply
10.2022 - 08.2024
Sales Associate
Walmart
05.2022 - 10.2022
High School Diploma -
Indian River Charter High School