Sebastian Pichardo
Miami,FL
Summary
Seeking a challenging role with an innovative company. I aim to leverage my combined skills to maximize revenue, and pursue professional development for organizational success.
Overview
9
9
years of professional experience
Work History
Business Development Manager
Atlantic Coast Automotive Group
Aventura, Florida
11.2020 - Current
- Generated new business with marketing initiatives and strategic plans.
- Kept meticulous client notes and updated account information in company databases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Internet Sales A-Z
Volvo Car USA
11.2019 - 10.2020
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Utilized various analytics tools to track customer behavior and optimize website layout.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Marketing Coordinator
SuperCar Miami Group
05.2018 - 10.2019
- Tracked and reported on marketing campaign responses.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
Internet Sales Consultant
Honda Of Aventura
01.2018 - 05.2018
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Assistant Business Development Manager
Atlantic Coast Automotive Group
12.2016 - 01.2018
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Supervised and motivated 5 person team to maintain job timelines and productivity.
Internet Sales Consultant
Lehman Buick GMC
06.2016 - 12.2016
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Internet Sales Consultant
Atlantic Coast Automotive Group
11.2015 - 06.2016
- Led the department in customer engagement and appointment setting.
- Product knowledge to facilitate sale of vehicles.
Education
Associate of Science - Business Administration
Miami Dade College
Miami, FL08.2016
Skills
- Can-do attitude
- Bilingual
- Vast knowledge of cars
- Community-related based network
- Multitasked
- Forecasting ability
- Cold Calling
Timeline
Business Development Manager
Atlantic Coast Automotive Group
11.2020 - Current
Internet Sales A-Z
Volvo Car USA
11.2019 - 10.2020
Marketing Coordinator
SuperCar Miami Group
05.2018 - 10.2019
Internet Sales Consultant
Honda Of Aventura
01.2018 - 05.2018
Assistant Business Development Manager
Atlantic Coast Automotive Group
12.2016 - 01.2018
Internet Sales Consultant
Lehman Buick GMC
06.2016 - 12.2016
Internet Sales Consultant
Atlantic Coast Automotive Group
11.2015 - 06.2016
Associate of Science - Business Administration
Miami Dade College
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