Sebastian Pichardo
North Bergen
Summary
Dynamic sales professional with a proven track record at Best Buy, excelling in customer service and sales expertise. Recognized for consistently exceeding sales targets through effective relationship-building and strategic planning. Reliable and punctual, adept at problem-solving and fostering teamwork to enhance client satisfaction and drive revenue growth.
Overview
5
5
years of professional experience
Work History
Sales Associate
Best Buy
07.2023 - 01.2025
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
Front Desk Receptionist
Residence Inn Marriott
10.2021 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Sales Associate
TJX Companies
11.2019 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
BBA - Business Management
Felician University
Lodi, NJ04-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Problem-solving
- Reliable and punctual
- Stocking and receiving
- Cash handling accuracy
- Product sales
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Best Buy
07.2023 - 01.2025
Front Desk Receptionist
Residence Inn Marriott
10.2021 - 04.2023
Sales Associate
TJX Companies
11.2019 - 09.2021
BBA - Business Management
Felician University
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