Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SEBASTIAN POSSO

Miami,US

Summary

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Overall morale and productivity are boosted by experience in policy development and staff management procedures. Recognized on a regular basis for outstanding performance and contributions to the the Supply Chain Team's success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supply Chain Technician

HealthTrust
02.2021 - Current
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Increased customer satisfaction by resolving Receiving and Delivery issues
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
  • Transported medical supplies to various departments in the entire facility.
  • Sanitization of Sterile Supplies for Surgeries.

Gift Shop Cashier

Miccosukee Casino & Resort
09.2015 - 06.2020
  • Counted the cash in the register drawer at the start and end of each shift
  • Provided product expertise by demonstrating features, answering questions, and redirecting objections to emphasize positive features
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
  • Helped customers by answering their questions and completing their requests
  • Verified over $5000 in cash and credit payments on a daily basis
  • Examined and resolved discrepancies between accounting data and cash drawer data
  • Answered questions about store policies and concerns to support positive customer experiences
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift
  • Restocked, arranged, and organized merchandise in the front lanes to increase product sales
  • Educated customers about promotions to increase sales
  • Counted drawers quickly and accurately at the start and end of each shift
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.

Education

Emergency Medical Services - EMT Certification -

American Medical Academy
01.2024

High School -

Terra Environmental Research
01.2014

Skills

  • Inventory organization
  • Procedure development
  • Organization
  • Process improvement
  • First Aid/CPR
  • Safety management
  • System assembly
  • Regulatory compliance
  • Problem resolution
  • Project organization

Certification

First Aid/CPR Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Supply Chain Technician

HealthTrust
02.2021 - Current

Gift Shop Cashier

Miccosukee Casino & Resort
09.2015 - 06.2020

Emergency Medical Services - EMT Certification -

American Medical Academy

High School -

Terra Environmental Research

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SEBASTIAN POSSO