Sebastian Rivera
Chula Vista,California
Summary
Motivated individual with strong leadership experience and a proven work ethic, seeking opportunities for continued professional growth.
Overview
6
6
years of professional experience
Work History
Servie Advisor
Caliber Collision
San Diego, California
01.2021 - Current
- Prepared detailed repair estimates using industry software, assessing vehicle damage to ensure transparency for customers
- Facilitated communication with insurance companies to process claims, submit documentation, and obtain necessary approvals
- Acted as the main point of contact for customers, explaining repair timelines, costs, and updates.
- Coordinated with technicians to align repair processes with estimates and customer expectations, enhancing service satisfaction
- Managed multiple cases simultaneously while maintaining attention to detail and deadlines
Material handler
Dixieline lumberyard
01.2020 - 01.2021
- Loaded, unloaded, and organized building materials safely and efficiently in a fast-paced environment
- Managed materials in warehouse to ensure smooth operations.
- Built loads for delivery to maximize space utilization.
- Guided customers in locating products, addressing inquiries, and enhancing overall shopping experience.
Education
High School Diploma -
Bonita Vista High School
Bonita, CA05-2020
Some College (No Degree) - Spanish, American literature, Sports medicine
Cuyamaca College
El Cajon, CASkills
- Claims management
- Repair cost analysis
- Damage evaluation
- Service coordination
- Effective communication
- Customer communication
- Great with customers
- Problem solving
- Time management
- Organizational skills
- Adaptability
- Critical thinking
- Team collaboration
- Customer service
Languages
Spanish
Native/ Bilingual
Accomplishments
Employee of the Month
Timeline
Servie Advisor
Caliber Collision
01.2021 - Current
Material handler
Dixieline lumberyard
01.2020 - 01.2021
High School Diploma -
Bonita Vista High School
Some College (No Degree) - Spanish, American literature, Sports medicine
Cuyamaca College