Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Sebastian Santos

Austin,TX

Summary

Highly successful in motivating teams and streamlining operations, I bring a unique blend of analytical problem-solving skills and persuasive communication abilities. With a knack for thinking outside the box, I consistently deliver creative solutions to complex challenges.


As a self-motivated administrator, I possess proven leadership, organizational, and customer relations skills. I excel at independently solving problems and keeping teams on task to handle diverse business requirements. My track record includes a history of retaining clients and nurturing talented staff.


I am a reliable business professional with extensive experience in project management, process improvement, and financial analysis. I have consistently demonstrated my ability to streamline business operations and reduce costs. Furthermore, I am adept at analyzing data to identify trends and developing strategies to enhance efficiency.

Overview

10
10
years of professional experience

Work History

JAMF Administrator

Forcepoint
10.2019 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Managed and optimized the JAMF Pro environment, serving as the linchpin for Apple device management solutions.
  • Oversaw the seamless integration of JAMF Pro with existing infrastructure, ensuring smooth operations across all endpoints.
  • Implemented best practices for macOS and iOS device configuration, application deployment, and patch management within the JAMF ecosystem.
  • Provided expert-level support to a diverse user base, offering timely resolutions to technical challenges and optimizing user experience.
  • Orchestrated the deployment of Apple devices for new hires, streamlining onboarding processes and enhancing productivity from day one.
  • Spearheaded initiatives to enhance system security and compliance, mitigating risks and ensuring data integrity.
  • Developed and maintained comprehensive documentation and training materials, empowering users and IT staff with the knowledge to leverage JAMF Pro effectively.
  • Collaborated cross-functionally with IT teams to integrate JAMF Pro into broader IT strategies, aligning Apple device management with organizational objectives and initiatives.
  • Proactively identified opportunities for system optimization and automation, driving efficiency gains and cost savings.
  • Stayed abreast of industry trends and emerging technologies in Apple device management, continuously enhancing expertise and contributing to the evolution of IT capabilities within the organization.

IT Field Engineer III

Unisys
01.2017 - 10.2019
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • ·Support Person staff including on-site and remote employees with all technical needs including but not limited to Office 365, applicable system access and VPN connectivity, and troubleshoot software and hardware technical issues
  • Patch and organize the agency s current cable management to ensure the networking team can address building technical issues efficiently Proactively maintain and troubleshoot for A’ and conference phone equipment for conference rooms
  • Manage technology and equipment needs for all agency new hires prior to the start of employment
  • Support Person agency events by controlling all PA, soundboard, microphone, and Live stream systems

MacOS Certified Tech

Austin MacWorks
06.2014 - 01.2017
  • Demonstrated strong attention to detail, ensuring accurate diagnostics and effective repairs on complex systems.
  • Performed adjustments, calibrations, and inspections for macOS & iOS products.
  • Stayed up-to-date on industry advancements, attending workshops and seminars regularly for continuous improvement.
  • Read blueprints, schematics and technical drawings.
  • Managed customers in crisis situations, recovering important lost files and data Troubleshot and repaired customer Apple equipment.
  • ·Prescient in iPhone, Mac, and iPad software and hardware.

Education

GED -

Universidad Tecnológica De Santiago
Dominican Republic
06.2006

Skills

  • Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Office Administration
  • New Hire Onboarding
  • JAMF PRO - JAMF Certified Associate - 100
  • JAMF PRO - JAMF Certified Tech - 200
  • Apple – ACMT - Apple Certified Technician
  • Apple – ACIT – Apple Certified iOS Technician
  • Some shell / bash scripting

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

JAMF Administrator

Forcepoint
10.2019 - Current

IT Field Engineer III

Unisys
01.2017 - 10.2019

MacOS Certified Tech

Austin MacWorks
06.2014 - 01.2017

GED -

Universidad Tecnológica De Santiago
Sebastian Santos