Hi, I’m
Sebastian Scaturro
Customer Service Specialist
Summary
Dedicated Customer Service professional with the ability to guarantee the best customer relations. That being said I've worked in food retail from the beginning and loved it but always had a passion for computers I've kept myself familiar with new software and hardware throughout the years out of interest and have always taken small classes/courses to help me learn complex software. As of recently (Aug 2023) I have enrolled and started in the CU Bolder Bootcamp for Cyber security this being my main interest in the IT world I am taking this course in hopes to jump start my career in IT and have a very strong foundation on my learning path. alongside this Bootcamp, I am studying for My Comp-TIA A+ And Security+ Certs at the moment to further my knowledge down the line
Overview
2
years of professional experience
Work History
Panera BreadLakewood, CO
Shift Leader
03.2023 - 09.2023
Job overview
- Enforced company policies and regulations with employees.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Gathered, organized and input information into digital database.
Little Man Ice Cream Denver, CO
Cashier Team Lead
01.2022 - 02.2023
Job overview
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Monitored areas for security issues and safety hazards.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
Lakewood High SchoolLakewood, CO
GED
05.2021 - 2023.03
Skills
Customer service
Timeline
Shift Leader
Panera Bread
03.2023 - 09.2023
Cashier Team Lead
Little Man Ice Cream
01.2022 - 02.2023
Lakewood High School
GED
05.2021 - 2023.03
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