Sebastian Sears

Atkins,AR

Summary

Knowledgeable call center representative with remarkable communication skills and teamwork skills. Applies a sense of urgency and focusing on improving call center times and quality of service to the customer, as well as fellow Agents.

Overview

year of professional experience

Certification

Work History

FHQ Call Center Agent

TEC Staffing

06.2022 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Atkins High School

Atkins, AR

05.2021

Skills

Providing Feedback
Report Preparation

Inbound Customer Calls
Customer Communication

Accomplishments

Microsoft Office Specialist:

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