Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sebastian Toy

South Holland,IL

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Maintenance Technician

KST Trucking
06.2017 - Current
  • Conducted routine inspections and maintenance on trucks

Implemented timely repairs, reducing downtime.

  • Collaborated with team members to develop preventive maintenance schedules for trucks
  • Utilized specialized tools and equipment.

Customer Service Representative

Penske Truck Leasing
08.2022 - 07.2025
  • Assisted customers with inquiries and resolved issues with trucks.
  • Collaborated with team members to streamline communication processes and improve service delivery.
  • Processed orders and returns efficiently, ensuring timely resolution.
  • Participated in training sessions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.

Skilled Laborer

US Steel
05.2021 - 08.2022
  • Operated heavy machinery to complete construction tasks efficiently and safely.
  • Collaborated with team members to ensure adherence to safety protocols on job sites.
  • Maintained tools and equipment, ensuring optimal performance and reducing downtime.

Education

Oak Forest High School
Oak Forest, IL

Skills

  • Customer service

Timeline

Customer Service Representative

Penske Truck Leasing
08.2022 - 07.2025

Skilled Laborer

US Steel
05.2021 - 08.2022

Maintenance Technician

KST Trucking
06.2017 - Current

Oak Forest High School
Sebastian Toy