Sebastian Valencia
Spring,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
Work History
Security Officer
Homewood Suite by Hilton Hotels
Spring, Texas
12.2025 - Current
- Monitored premises, ensuring safety protocols for guests and staff were consistently upheld.
- Conducted regular patrols to proactively identify and mitigate security risks and hazards.
- Responded promptly to alarms and emergencies in accordance with established procedures.
- Collaborated with local authorities during incidents, facilitating swift and effective resolution.
ASSISTANT CUSTOMER SERVICE REPRESENTATIVE
H1 insurance
04.2025 - Current
- Managed high volume of incoming calls and emails, achieving response times that met or exceeded department averages
- Provided exceptional customer service by promptly addressing client inquiries, resolving issues, and processing policy changes
- Identified upselling and cross-selling opportunities based on customer needs, enhancing overall sales revenue
CASHIER
DICK'S Sporting Goods
11.2024 - 04.2025
- Managed high-volume checkout lanes during peak hours, ensuring accuracy and speed in transactions
- Processed customer transactions with accuracy and efficiency, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented upselling techniques that increased sales of promotional items and add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
Education
HIGH SCHOOL DIPLOMA -
Pennfoster
07-2025
Skills
- CPR certified
- Customer service and support
- Problem-solving skills
- Attention to detail
- Computer operation
- Typing proficiency
- Multitasking abilities
- Organizational skills
- Team collaboration
- Positive demeanor under pressure
- Communication skills
- Phone etiquette
Personal Information
Title: Security officer
Timeline
Security Officer
Homewood Suite by Hilton Hotels
12.2025 - Current
ASSISTANT CUSTOMER SERVICE REPRESENTATIVE
H1 insurance
04.2025 - Current
CASHIER
DICK'S Sporting Goods
11.2024 - 04.2025
HIGH SCHOOL DIPLOMA -
Pennfoster