Sebastian Wiggins Jr.
Markham,Illinois
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Product Demonstrator
Sam's Club
04.2023 - Current
- Engaging customers to communicate key points about products
- Ensuring compliance with food safety requirements while preparing samples (cook, process, plate, serve)
- Working with the team to achieve sales goals for the products
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Mobile Sales Expert
T-Mobile, Custom Wireless
01.2022 - 12.2022
- Responsible for retail sales
- Explores individual needs and provides hands-on demonstrations of the latest and greatest technology in-store
- Recommended merchandise to customers based on their needs and preferences.
- Owns the customer experience and resolves issues, creating a seamless, run-around free environment
- Makes outbound calls to customers to generate new sales opportunities or to provide information to current or prospective customers
- Approaches service and sales needs with composure, integrity, and compassion
- Support team initiatives and helps maintain a positive, professional, & inclusive environment
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Manages and reconciles all cash drawers following the current approved methods and procedures
Courtesy Clerk
Jewel Osco
03.2019 - 10.2020
- Properly bagged customer’s groceries and assisted customers loading their groceries to their cart
- Demonstrated exceptional customer serviced with assistance while helped customers with locating items in store.
- Collected the grocery carts from the parking lot and kept the carts organized
- Kept the front end clean & sanitized for a clean work environment
- Stocked food & beverages
Education
General Education Courses
Moraine Valley Community College
Palos Hills, ILSkills
- Great customer relations/service
- Teamwork
- Adapts well to manual, physical work and able to lift50 plus pounds
- Proficient in Microsoft Word, Excel, PowerPoint
- Great Communication and Interpersonal Skills
- Problem-solver
- Work well under pressure
- Learn and adapt to work environment quickly
- Positive attitude
- Strong work ethic
- Outgoing and friendly
- Customer service
Timeline
Product Demonstrator
Sam's Club
04.2023 - Current
Mobile Sales Expert
T-Mobile, Custom Wireless
01.2022 - 12.2022
Courtesy Clerk
Jewel Osco
03.2019 - 10.2020
General Education Courses
Moraine Valley Community College
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