Summary
Overview
Work History
Education
Skills
CUST
Timeline
Generic

Joanne Marie Gilmour

Mooresville,NC

Summary

To secure a position as a Cashier/Customer Service Clerk where I can use my 30+ years of experience in customer service, exceptional communication skills, and ability to resolve complex issues to support the growth of an organization

Overview

39
39
years of professional experience

Work History

Product Demonstrator

Samplers Inc.
05.2025 - Current
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
  • Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
  • Increased product awareness by conducting engaging and informative demonstrations to potential customers.
  • Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
  • Utilized strong communication skills to convey complex product information clearly and concisely to a diverse range of customers.
  • Established positive relationships with retail partners by providing them with useful resources such as sample products or promotional materials for their stores' shelves.
  • Maintained detailed records of demonstration results to inform future improvements in presentation content or techniques.
  • Prepared and delivered sleek and professional sales presentations to explain product benefits.
  • Boosted sales by effectively showcasing product features and benefits during live presentations.
  • Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
  • Arranged demonstration areas to be appealing to attract attention of prospective customers.
  • Recommended specific product options to meet customer needs.
  • Recorded quantities of sample and coupon distribution to estimate productivity and sales.
  • Provided Type product samples, coupons, informational brochures and incentives to persuade people to buy products.

Cashier Cletk

Han-Dee Hugo’s
06.2024 - 08.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Increased sales of promotional items by informing customers about current offers.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

Account Representative/Extra Duty Coordinator

Extra Duty Solutions
09.2019 - 06.2024
  • Answer phones to assist clients and employees.
  • Manage employee schedules and job requests daily.
  • Assist finance with cost estimates and credit card payments.
  • Award jobs according to client rules.
  • Ensure job completion and attach required documentation for billing.
  • Perform data entry tasks.

Cashier

Stop & Shop
05.2019 - 09.2023
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced shopping experience, provided product information and location assistance.
  • Reduced processing errors by meticulously following transaction procedures.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Increased sales of promotional items by informing customers about current offers.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.

Repair Service Clerk

Verizon
09.1986 - 10.2016
  • Answered calls and responded to customer inquiries
  • Scheduled and confirmed appointments
  • Verified and input customer information in the database
  • Assisted departments with customer inquiries
  • Assigned and tracked daily workloads
  • Assisted emergency personnel with hazardous equipment
  • Created and assigned work schedules
  • Entered payroll into corporate database
  • Managed vacation and time off requests
  • Multitasking
  • Problem solving
  • PC literate

Education

Bachelor of Science - Business Administration

Rutgers University
New Brunswick, NJ
05.1991

Associates of Science - Business Administration

Middlesex Co. College
Edison, NJ
05.1986

High School - undefined

Sayreville HS
Parlin, NJ
06.1984

Skills

  • Quick-learning
  • Outgoing personality
  • Retail sales
  • Customer focus
  • Food and beverage preparation
  • Brand awareness
  • Engaging presentation
  • Audience engagement
  • Sample products
  • Product research
  • Performance tracking
  • Social media promotion
  • Product positioning
  • Persuasive communication
  • Product displays
  • Group presentations
  • Product demonstrations
  • Informational brochures distribution
  • Demonstration planning
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Team player
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Creative thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Shelf stocking
  • Decision-making
  • Customer engagement
  • Relationship building
  • Customer relations
  • Microsoft office
  • Flexible schedule
  • Team building
  • Public relations
  • Task prioritization
  • Work Planning and Prioritization
  • Self motivation
  • Product knowledge
  • Interpersonal skills
  • Customer relationship management
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Scheduling
  • Public speaking
  • Strategic planning
  • Social media marketing
  • Time management abilities
  • Continuous improvement
  • Inventory management
  • Written communication
  • Sales and marketing
  • Project management
  • Customer retention
  • Networking abilities
  • Performance monitoring
  • Relationship management
  • Data analysis
  • Display set up and arrangement
  • Problem-solving aptitude
  • Administrative functions
  • Merchandise sales
  • Marketing strategies
  • Market research
  • Sales techniques
  • Persuasive selling
  • Product demonstration
  • Rapport building
  • Community outreach
  • Upselling techniques

CUST

Retirement 10/2016-09/2019

Timeline

Product Demonstrator

Samplers Inc.
05.2025 - Current

Cashier Cletk

Han-Dee Hugo’s
06.2024 - 08.2025

Account Representative/Extra Duty Coordinator

Extra Duty Solutions
09.2019 - 06.2024

Cashier

Stop & Shop
05.2019 - 09.2023

Repair Service Clerk

Verizon
09.1986 - 10.2016

Bachelor of Science - Business Administration

Rutgers University

Associates of Science - Business Administration

Middlesex Co. College

High School - undefined

Sayreville HS

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