Tinisha Gary
Customer Service Representitve
El Paso,texas
Summary
Dedicated to strong customer relations and high job satisfaction in Customer Service, as a Customer Service Agent, Human Resource Clerk and Product Demonstrator. Ability to work independently as well with others. Highly skilled at partnering with management teams to build customer relations and optimizing productivity. Motivating and positive attitude with excellent interpersonal skills, customer service and communication skills.
Overview
10
10
years of professional experience
Work History
Product Demonstrator
Advantage Solutions
01.2017 - 01.2020
- Promoted various products by assigned vendors at local department stores to over 80 people daily
- Offered samples of products with the goal to achieve customer sales and knowledge
- Provided informational communication with customers about products
- Offered outstanding customer service
- Set up booths and displays
- Answered product questions from prospective customers
- Completed sales metrics of 50 shoppers
- Gathered feedback and sharing it with the company
- Worked independently
- Excellent public speaking and listening skills
Human Resources Clerk
RB Kitchens LLC
01.2015 - 01.2016
- Extensive knowledge of interviewing techniques required to obtain highly sensitive and personal information used to make inquiries, and resolve conflicting statements over30 employees
- Highly skilled in establishing and maintaining effective working relationships and working environment
- Superior interpersonal skills which transition to listening to clients, elicit, relate and evaluate all types of information, and interpret terms
- Excellent ability to communicate both orally and in written information
- Highly motivated and dedicated to complete work within specified deadlines without supervision
- Self-starter who can read, understand, and apply a variety of interrelated instructions, such as information found in guidelines, regulations, and policies
- Ability to identify conflicting information provided by clients or their authorized representatives
- Assisted with on-boarding process of 25 new hires
Customer Agent
Outreach Programs
01.2014 - 01.2015
- Company Overview: St
- James Myrtle Church, El Paso Texas
- Hand-selected by senior church leadership as the food inventory manager which prepared the program for operational readiness by ensuring 100% accuracy of food that was donated for people in need
- Managed the local food pantry which served 75 to 100 families monthly in the El Paso Feeding Hunger Coalition
- Commended by church leadership and patrons routinely for active knowledge of the methods, practices health hazards, and precautionary measures in food service
- Maintained the accountability of office policy and procedures using MS Office software
- Developed and coordinated a plan of action that increased food donations by 45% by aggressively reaching out to local organizations for assistance to ensure that families in need were supplied meals
- Assisted in gathering information from local programs on the general policies needed to determine entitlements such as SNAP and TANF
- St
- James Myrtle Church, El Paso Texas
Telecommunications Customer Agent- In Bound Calls
Dial America Marketing, Inc.
01.2010 - 01.2011
- Listened and respond to customers' needs and concerns
- Provided information about products and services using up sales
- Reviewed or make changes to customer accounts
- Recorded details of customer contacts and actions taken
- Researched answers or solutions as needed
- Referred customers to supervisors, managers, or others who can assist if needed
- Delivered exceptional service by resolving customer inquiries in a professional and empathetic manner.
- Communicated with customer to understand needs and concerns.
- Actively participated in team meetings, sharing ideas and insights that contributed to overall departmental success.
- Utilized multiple software applications simultaneously while assisting customers, demonstrating excellent multitasking abilities.
Education
Bachelor of Arts - Organizational Management
Ashford University
San Diego, CA08.2014
Skills
- Engaging and Outgoing Personality
- Office Administration
- Outstanding Customer Service Skills
- Excellent Multi-Tasking Skills
- Strong Communication Skills
- Leadership
- Excellent Listening Skills
- Time-Management Skills
- Effective Sales and Marketing
- Quick-learning
- Retail sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteHybridImportant To Me
Flexible work hoursWork from home optionPersonal development programsQuote
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Timeline
Product Demonstrator
Advantage Solutions
01.2017 - 01.2020
Human Resources Clerk
RB Kitchens LLC
01.2015 - 01.2016
Customer Agent
Outreach Programs
01.2014 - 01.2015
Telecommunications Customer Agent- In Bound Calls
Dial America Marketing, Inc.
01.2010 - 01.2011
Bachelor of Arts - Organizational Management
Ashford University
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