Sebastian Wise
Mercersburg,PA
Summary
Hardworking and passionate job seeker with strong organizational and problem solving skills eager to secure entry-level HVAC Apprentice position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Maintenance Technician/Customer Service Manager
Cluggys Family Amusement Center
06.2018 - Current
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Troubleshot equipment breakdowns and performed preventive maintenance.
Customer Service
Sportsmans Warehouse
07.2022 - 04.2023
- Processed payments, entering sales in register for prompt customer service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Monitored customer feedback to improve barista performance and customer service.
- Monitored and reported technical issues to deliver quality customer service.
- Answered inquiries and provided superior customer service to clients.
- Trained new hires on customer service policies and procedures.
- Maintained exceptional customer service ratings for company on Sportsman's Warehouse website.
Warehouse Order Selector
ADUSA
08.2021 - 04.2022
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Enhanced warehouse efficiency through precise organization and effective space utilization for easy retrieval of items.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
- Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
Education
Bachelor of Science - Engineering (Pre-Engineering)
Ohio Northern University
Ada, OH05.2025
Bachelor of Science - Engineering
Shippensburg University of Pennsylvania
Shippensburg, PA05.2025
Skills
- Equipment Installation
- Supply Management
- Tool Management
- Parts Replacement
- Equipment Repair
- Preventive Maintenance
- Problem Solving Ability
- Mechanical Troubleshooting
- Electrical Troubleshooting
Additional Information
Promoted twice within Cluggy's Family Amusement Center. From customer service worker to customer service manager, then to Maintenance tech/customer service manager.
Timeline
Customer Service
Sportsmans Warehouse
07.2022 - 04.2023
Warehouse Order Selector
ADUSA
08.2021 - 04.2022
Maintenance Technician/Customer Service Manager
Cluggys Family Amusement Center
06.2018 - Current
Bachelor of Science - Engineering (Pre-Engineering)
Ohio Northern University
Bachelor of Science - Engineering
Shippensburg University of Pennsylvania
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