Sebastien Riviere
Miami,FL
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Leader
Five Guys
Coral Springs, FL
09.2024 - Current
- Supervised team members to ensure high-quality food preparation and customer service standards.
- Managed shift operations, optimizing workflow and addressing staffing needs promptly.
- Trained new employees on operational procedures and customer engagement techniques.
- Implemented inventory control measures to minimize waste and maintain stock levels.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty retention.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Manager
Burger King
Pompano Beach, FL
11.2023 - 08.2024
- Collaborated with team to streamline operational processes and improve efficiency.
- Assisted in developing training materials for new staff onboarding.
- Supported project management by tracking progress and ensuring deadlines were met.
- Implemented feedback mechanisms to enhance team communication and performance.
- Maintained inventory records using company software for accurate stock management.
- Participated in team meetings, contributing ideas to improve workflow effectiveness.
- Resolved customer inquiries swiftly, enhancing overall client satisfaction levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Assistant Manager
ThreeWoks
Aventura, FL
09.2021 - 07.2023
- Supported daily operations by coordinating staff schedules and managing shift assignments.
- Assisted in training new team members on service standards and operational procedures.
- Implemented inventory management practices to reduce waste and ensure product availability.
- Monitored food safety compliance and maintained cleanliness standards in kitchen areas.
- Resolved customer inquiries and complaints to enhance overall satisfaction and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Union School
HaitiSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Training assistance
- Team collaboration and leadership
- Staff supervision
- POS system operation
- Inventory counts
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Leader
Five Guys
09.2024 - Current
Manager
Burger King
11.2023 - 08.2024
Assistant Manager
ThreeWoks
09.2021 - 07.2023
High School Diploma -
Union School