Sebastien Toussaint

• Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
• Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
• Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
• Billed customers by sending statements and invoices via fax or email.
• Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.

• Maintained litigation database and document organization within our CRM software for sensitive cases as a reference tool to recall case information.
• Used document review skills to ensure legal intake procedures were followed while we received the complete lawsuit documents from all of our clients.
• Assigned attorney's to cases throughout our attorney network system depending on the client's location to allow the client to meet the attorney's to build rapport.
• Improved trial preparation efficiency by managing electronic databases and updating case files with pertinent information.
• Supported attorneys in their professional development by providing valuable feedback on legal research and writing techniques, as well as offering guidance on case strategy.
• Strengthened the firm''s reputation with outstanding client service, responding to inquiries quickly and accurately within a 24 hour limit from when it was received via both email inquires and voicemail as well.

* Handled pre-litigated accounts to avoid lawsuits filed in our client's name who defaulted on credit card payments to creditors.

* Excelled in time management skills and communication avenues to avoid judgement remedies for clients while we negotiated directly with the creditor to reduce the owed debt.

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• Supported budgeting processes by providing accurate forecasts and timely variance analyses to clients for authorization purposes over offers that creditors were interested in providing consent judgement settlements.

* Guided uninsured Floridians to a pathway of obtaining affordable healthcare, improving policy provisions for client needs, worked with different department to ensure customer satisfaction and retention.

* Demonstrated excellent customer service skills by navigating client's throughout difficult financial situations and collecting sensitive payment details with credit cards.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.