Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Orlando,FL

Summary

Experienced restaurant professional with a strong background in both front-of-house service and management. Proven ability to lead teams, train staff, and ensure exceptional guest experiences. Excellent communicator and team player with a focus on efficiency, customer satisfaction, and smooth day-to-day operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Safari Guide

Rainforest Cafe
Orlando, FL
06.2024 - Current
  • Delegating And Providing Guest With Great Service. Creating Moments In The Heart Of a memorable experience to keep guest happy and thrilled to come back and Visit.

Lead Server

Olive Garden Disney Springs
Orlando, FL
09.2022 - 05.2024

Supervised daily front-of-house operations, led and trained team members, ensured exceptional guest service, managed shift scheduling, and supported management in achieving service and performance goals.

Server

Olive Garden
Katy, TX
04.2022 - 09.2022

Provided attentive and friendly service in a fast-paced environment, guided guests through menu selections, ensured accurate order delivery, and maintained a clean and welcoming dining experience.

Shift Supervisor

Starbucks
Miami, FL
05.2019 - 03.2022

From Barista to Supervisor, demonstrating strong leadership and operational skills. Responsible for training and mentoring team members, managing shifts, ensuring high-quality customer service, maintaining inventory, and supporting store operations to meet performance and sales goals.

Fraud Advisor /Remote

U.S. Bank
Miami, FL
04.2019 - 05.2019

I investigate suspicious activity, assist customers impacted by fraud, and work to prevent financial crimes by analyzing trends and ensuring compliance with regulatory standards

Assistant Manager

Dunkin' Donuts
Miami, FL
04.2015 - 04.2019

Assisted in daily store operations, supervised team members, trained new employees, ensured excellent customer service, managed inventory, and supported the store manager in achieving sales and operational goals.

Education

Diploma - undefined

Miami Northwestern Senior High
Miami, FL
06.2014

Skills

  • Shift Management
  • Upselling
  • Host/Hostess
  • Time management
  • Communication skills
  • Barista Experience
  • Food service
  • Food Preparation
  • Leadership skills
  • Serving Experience
  • Cashier
  • Customer service
  • Management
  • Assistant Manager Experience
  • Dreamweaver
  • Sales
  • Serving
  • Sanitation
  • Restaurant Experience
  • Hospitality

Certification

  • Food handler certificate
  • TABC Certified
  • Non-CDL Class C

Timeline

Safari Guide

Rainforest Cafe
06.2024 - Current

Lead Server

Olive Garden Disney Springs
09.2022 - 05.2024

Server

Olive Garden
04.2022 - 09.2022

Shift Supervisor

Starbucks
05.2019 - 03.2022

Fraud Advisor /Remote

U.S. Bank
04.2019 - 05.2019

Assistant Manager

Dunkin' Donuts
04.2015 - 04.2019

Diploma - undefined

Miami Northwestern Senior High
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