Sebeey Chi
Hedgesville,WV
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Srum Master
Hunt Country Health Services
01.2017 - 12.2021
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Worked to provide continuous improvement for product development lifecycle.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Wrote, updated and maintained project documentation.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Generated reports for IT project progress and performance.
Call Center Representative
AMG Marketing Resources
01.2016 - 01.2017
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Processed debit and credit card and electronic check payments.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Hedgesville High School
Hedgesville, WV05.2014
Skills
- Risk Identification
- Computer Programming
- Risk Assessment
- Customer Service
- Critical Thinking Skills
- Compliance Management
- Procedure Documentation
- Infrastructure Assessment
- Information Auditing
- Mobile Security
- Incident Response Management
- Security Needs Assessment
- Deductive reasoning skills
- Security assurance
- Information Governance
Certification
- Certified SCRUM Master
- CGRC - Certified in Governance, Risk & Compliance
Music production/Content creation/Travel
I am a multifaceted individual who thrives on creativity and adventure. I am passionate about creating content, whether it's through videos, music, or other forms of media. I'm always on the move, fueled by a desire to explore new places and cultures, and my travels often inspire my creative endeavors. Music production is another one of my talents, allowing myself an outlet of expression through rhythm and melody. Additionally, I find joy in roller skating, embracing the thrill of gliding along smooth surfaces and honing my skills on wheels. I am constantly blending all three of these worlds in my creative life and experience to continuously push myself and take my imagination to places I never knew it could go.
Timeline
Srum Master
Hunt Country Health Services
01.2017 - 12.2021
Call Center Representative
AMG Marketing Resources
01.2016 - 01.2017
High School Diploma -
Hedgesville High School
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