SEBRIA BENJAMIN-JETT
Baltimore,MD
Summary
Results-driven professional with expertise in project management and team leadership. Skilled in developing efficient processes and aligning initiatives with strategic objectives using industry-standard tools. Committed to maintaining high standards and fostering collaboration to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Sales Associate
ACE Cash Express Inc.
Baltimore, MD
05.2024 - 01.2025
- Engaged customers to identify needs and provide tailored product recommendations.
- Managed inventory levels, ensuring optimal stock availability for customer demands.
- Trained new associates on sales techniques and customer service protocols.
- Implemented visual merchandising strategies to enhance product visibility and appeal.
- Developed strong relationships with repeat customers, fostering brand loyalty and satisfaction.
- Collaborated with management to streamline store operations and improve efficiency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Completed Bill Pay transactions.
- Processed MoneyGram transactions.
Office Manager
Regency Furniture Showrooms
Glen Burnie, MD
06.2022 - 05.2024
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Verified accuracy of any cash and/or finance transactions.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Answered telephones, took memos, and maintained all files.
- Processed deposits to appointed bank weekly.
- Managed daily office operations, ensuring efficiency and productivity across departments.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Resolved issues through active listening and open-ended questioning, escalating major problems to store manager.
- Trained and mentored junior staff, fostering a collaborative team environment.
CMS Teller
Loomis Armored US, LLC.
Nottingham, MD
03.2020 - 06.2022
- Processed cash/ ATM and coin deposits with high accuracy and efficiency.
- Adhered to uniform policy and maintained a professional appearance.
- Reviewed and ensured accuracy of check transactions prior to daily close out.
- Imaged and balanced check deposits.
- Logged any CMS Teller adjustments using Microsoft Software and Glory Database.
- Followed all of Loomis's specific rules, regulations, policies and procedures.
- Ensured privacy by keeping client information confidential.
Cashier
Pat's Select
Rosedale, MD
02.2017 - 03.2020
- Enhanced customer satisfaction by greeting shoppers promptly upon entry.
- Processed customer orders efficiently via phone, addressing inquiries as needed.
- Fostered positive shopping experiences, encouraging repeat visits through excellent assistance.
- Maintained professional appearance and adhered to uniform policy consistently.
- Accurately processed cash and credit transactions, issuing timely receipts to customers.
- Ensured accuracy of sales transactions during daily closeout procedures.
Administrative Assistant / Bookkeeper
Benjai Logistics
Rosedale, MD
09.2015 - 02.2017
- Opened and closed driver routes daily in DX mobile application.
- Processed, verified, and maintained paper logs for drivers.
- Prepared reports and documents for DOT compliance.
- Processed COD's and payments to vendors.
- Processed deposits and payments to drivers.
- Maintained 1099 contractor files and prepared annual forms.
- Created and maintained expense report for year-end tax preparation.
Education
Associate of Art - Accounting
Community College of Baltimore County
Rossville, MD01.2020
High School Diploma - undefined
Aberdeen High School
Aberdeen, MD01.2018
Skills
- Proficient in Microsoft Word and Excel
- Excellent communication and customer service skills
- Very organized, detail-oriented, able to multi-task and prioritize work to meet deadlines
- Bookkeeping
- Conflict resolution
- General Ledger Accounting
- Teamwork and Collaboration
- Problem-solving
- Reliable and punctual
- Cash handling
- Store opening and closing
- POS system operation
- Professional demeanor
Timeline
Sales Associate
ACE Cash Express Inc.
05.2024 - 01.2025
Office Manager
Regency Furniture Showrooms
06.2022 - 05.2024
CMS Teller
Loomis Armored US, LLC.
03.2020 - 06.2022
Cashier
Pat's Select
02.2017 - 03.2020
Administrative Assistant / Bookkeeper
Benjai Logistics
09.2015 - 02.2017
High School Diploma - undefined
Aberdeen High School
Associate of Art - Accounting
Community College of Baltimore County