Sebrina Boddie
Covington, TN,Tennessee
Summary
Dynamic Store Manager with a proven track record at Murphy USA, excelling in customer service and inventory management. Enhanced team performance through effective training and mentoring, resulting in improved customer satisfaction. Skilled in cash management and problem-solving, driving operational efficiency and fostering positive customer relations.
Overview
26
26
years of professional experience
Work History
Store Manager
Murphy USA
08.2019 - 11.2025
- Directed daily operations, ensuring compliance with company policies and standards.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Implemented sales strategies to boost revenue and improve store performance metrics.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Breakfast Attendant
Holiday Inn Express Hotel Suites
06.2014 - 09.2018
- Managed breakfast service setup, ensuring timely and efficient food presentation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted guests with dietary preferences, providing personalized recommendations.
- Monitored inventory levels, coordinating restocking of supplies as needed.
Cashiar
Freds
06.2005 - 02.2007
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained accurate cash drawer balances throughout shifts.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels and restocked shelves as needed to ensure availability.
- Provided exceptional service contributing to positive shopping experiences for customers.
Shift Leader
Movie Gallery
04.2005 - 07.2006
- Supervised team operations to ensure efficient workflow and customer satisfaction.
- Trained new staff on store policies, procedures, and customer service standards.
- Managed inventory levels, ensuring accurate stock counts and timely restocking.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Department Manager
Walmart
06.1999 - 01.2005
- Led departmental operations, ensuring adherence to company policies and standards.
- Managed team performance through effective coaching and mentoring strategies.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
High School Diploma -
Covington High School
Covington, TNSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Cash management
- Shift scheduling
Timeline
Store Manager
Murphy USA
08.2019 - 11.2025
Breakfast Attendant
Holiday Inn Express Hotel Suites
06.2014 - 09.2018
Cashiar
Freds
06.2005 - 02.2007
Shift Leader
Movie Gallery
04.2005 - 07.2006
Department Manager
Walmart
06.1999 - 01.2005
High School Diploma -
Covington High School