Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Sebrina McBride

Richfield

Summary

Dedicated nursing professional with hands on experience providing quality care to patients. Skilled in providing comfort, monitoring vital signs, and administering medications. Demonstrated ability to build relationships with patients, families, and healthcare team members.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CNA - Certified Nursing Assistant

Augustana Emerald Crest
06.2022 - Current
  • On call : Travel to 4 different Emerald Crest- Cassia facilities as needed to care for and assist residents with dementia or Alzheimer's 4:1 ratio.
  • Assist with daily cares, cooking meals, daily activities and build a companionship with the residents and their families
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Solution Team Member

National Recoveries Inc
06.2019 - 02.2022
  • Accept inbound and make outbound calls to borrowers who had defaulted federal students loans
  • Educate and assist through the different options available to get the borrower's loans out of the default stage according to their financial situation
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Travel Agent

Alorica
05.2017 - 06.2019
  • Accept inbound calls from Chase bank members.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.

Personal Care Assistant

Direct Home Health Care
11.2013 - 12.2018
  • Prepare and maintain records of client progress and services performed and report changes
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
  • Perform healthcare-related tasks under the direction of registered nurses
  • Plan, shop for, or prepare nutritious meals
  • Transport clients to locations outside the home, such as to physicians' offices or on outings

Resident Assistant/ Med Passer/ Shift Lead

Brookdale Senior Assisted Living/ Memory Care
04.2017 - 05.2018
  • Provides immediate support and care for Alzheimer and Dementia residents
  • Assist residents with reading eating dressing bathing and other daily activities on a regular basis
  • Administer medications following EMAR and nurses instructions

Customer Service Representative

EGS (Expert Global Solutions)
10.2015 - 04.2017
  • Review insurance policy with customer to determine coverage
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Completed coursework towards HS diploma -

Hopkins High School

Skills

  • Organizational skills
  • Time management
  • Professionalism
  • Adaptability and Flexibility
  • Compassion and Empathy
  • Computer proficiency

Certification

  • Personal Care Assistant, PCA56341520161002
  • CNA, 10850555

Assessments

Customer service, Proficient, 08/01/21, Identifying and resolving common customer issues

Timeline

CNA - Certified Nursing Assistant

Augustana Emerald Crest
06.2022 - Current

Solution Team Member

National Recoveries Inc
06.2019 - 02.2022

Travel Agent

Alorica
05.2017 - 06.2019

Resident Assistant/ Med Passer/ Shift Lead

Brookdale Senior Assisted Living/ Memory Care
04.2017 - 05.2018

Customer Service Representative

EGS (Expert Global Solutions)
10.2015 - 04.2017

Personal Care Assistant

Direct Home Health Care
11.2013 - 12.2018

Completed coursework towards HS diploma -

Hopkins High School

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Sebrina McBride