Summary
Overview
Work History
Education
Skills
Timeline
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Secory Bryson

Sr. Banker
Detroit,MI

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Skilled in building strong customer rapport and exceptional customer service. High-integrity and accountability, demonstrated in over 15 years of experience in banking. Hardworking and thorough with strong knowledge of financial products and industry best practices.

Overview

21
21
years of professional experience
1
1
years of post-secondary education

Work History

Sr. Banker

Citizens Bank
Detroit, MI
05.2016 - Current
  • Work closely with new and existing customers to understand their financial needs and deliver meaningful products/solutions to meet those financial goals.
  • Prospected for new business through networking, community outreach and customer referral generation.
  • Achieved individual sales goals by delivering valuable products and services to every customer.
  • Helped customers bank efficiently using mobile, online and ATM banking.
  • Provided exceptional customer service to each individual customer.
  • Assist the Branch Manager with ensuring the operational soundness of the branch, that all colleagues comply with financial polices and procedures and the branch achieves high ratings on audits.
  • Supervise branch operations in the absence of the Branch Manager.

Teller Manager

Citizens Bank
Detroit, Michigan
10.2011 - 05.2016
  • Accurately and efficiently process teller transactions.
  • Promoted an exceptional customer service culture.
  • Maintained efficient branch cash levels.
  • Managed the daily operations of the teller team, assisting with transactions, approvals, balancing issues and compliance with all policies and procedures.
  • Coached tellers to achieve referral goals, and met personal referral goals by listening to the customers and building relationships.
  • Evaluated tellers performance and offered recommendations to the Branch Manager.
  • Assisted the Branch Manager with the overall operational soundness of the branch.
  • Supervise branch operations in the absence of th Branch Manager.

Teller

Citizens Bank
Detroit, Michigan
05.2006 - 10.2011
  • Accurately and efficiently process teller transactions.
  • Provided exceptional customer service to every customer.
  • Achieved individual referral goals by getting to know the customer.
  • Maintained the branch cash vault.
  • Complied with all financial policies and procedures.

Restaurant Co-Manager

Wildwood Beverage Wendy's
Farmington Hills, MI
01.2000 - 05.2005
  • Controlled food cost by purchasing adequate quantities of food/ beverages, and minimizing waste.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Supported the General Manager in opening a new high preforming store, managing a team of 20 plus crew members and 3 assistant managers.
  • Maintained adequate staffing, controlled labor cost and minimize overtime.

Education

High School Diploma -

Ferguson Academy
Detroit, MI
09.1995 - 05.1999

Business Administration

Henry Ford Community College
Dearborn, MI
08.1999 - 05.2000

Skills

Problem-Solving

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Timeline

Sr. Banker

Citizens Bank
05.2016 - Current

Teller Manager

Citizens Bank
10.2011 - 05.2016

Teller

Citizens Bank
05.2006 - 10.2011

Restaurant Co-Manager

Wildwood Beverage Wendy's
01.2000 - 05.2005

Business Administration

Henry Ford Community College
08.1999 - 05.2000

High School Diploma -

Ferguson Academy
09.1995 - 05.1999

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Secory BrysonSr. Banker