Secundino Diaz

• Hire personnel for transportation department to maintain adequate coverage and top talent.
• Train new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Coordinate dispatchers and drivers to achieve safe loading and unloading zones to optimize passenger safety.
• Communicate with vendors to ensure optimal pricing and service levels were maintained consistently.
• Enhance customer satisfaction through timely communication and proactive issue resolution.
• Establish effective training programs for new hires, resulting in increased productivity within the department.
• Promote a culture of continuous improvement within the team by encouraging innovation and creative problem-solving techniques.
• Optimize fleet management by regularly reviewing vehicle maintenance schedules and implementing cost-effective solutions when necessary.
• Implement safety protocols to minimize accidents and maintain a safe working environment for employees.
• Improve on-time travel by closely monitoring performance metrics and addressing issues promptly.
• Conduct regular performance evaluations, providing constructive feedback to improve employee performance in their roles.
• Investigate and report accidents involving transportation vehicles and coordinated accident claims as required.
• Coordinated cross-functional with all Hospital Departments teams to assist in achieving a successful execution of any and all transportation projects.

• This position includes all duties from previous employer in addition to:
• Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
• Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
• Supported overall department goals by maintaining accurate records of personnel, equipment, and work completed.
• Improved road safety by conducting regular inspections and identifying areas requiring maintenance or repair.
• Led emergency response efforts during extreme weather events or other crises, ensuring the continued operation of vital transportation infrastructure.

• Responsible for staff of 300-500 Drivers.
• Monitor and maintained high level of ontime pull out of assigned routes.
• Operators compliance of core skills set forth by Maggies Paratransit Corp. in accordance with NY DOT and NYCT Access-A-Ride Paratransit division. Including but not limited to customer service, driver's on road performance, Employee conduct and COVID 19 PPE safety awareness, measures and response.
• Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
• Daily observations of drivers on road driving skills and customer services.
• Accident scene investigations. Conducted research, gathered information from multiple sources and presented results.
• Used Microsoft Word and other software tools to create documents and other communications.
• Road Supervisor Trainer.

• Operators compliance of core skills set forth by MVP Paratransit Corp. in accordance with NY DOT and NYCT Access A Ride Paratransit division. Including but not limited to customer service, driver's road performance, Employee conduct, safety awareness.
• Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
• Daily observations of drivers on road driving skills and customer services. 75 plus driver observed every month.
• Accident scene investigations. Conducted research, gathered information from multiple sources and presented results.
• Used Microsoft Word as well as other software tools to create documents and other communications.
• Driver Training.

Train Operator on

• Operating 6 to 8 car trains on NYC transit system.
• Completed pre/ post-trip inspections to evaluate functionality determine repair needs.
• Followed current orders to smoothly couple, uncouple and switch rail cars.

• Energized Wall Street retail location specializing in high end swiss watches such as Rolex,Breitling, IWC, Blanc Pain.
• Developed loyal and highly satisfied customer base through customer service strategies.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Handled 20 plus daily customer calls and in store visits addressing repairs and special order sale.