Microsoft Office
Sedina Jones
Clayton,DE
Summary
Experienced administrative professional with a proven track record in managing schedules, coordinating events, and handling confidential information. Recognized for strong organizational skills, effective team collaboration, reliability, and adaptability in dynamic environments. Proficient in Microsoft Office Suite, project management, and problem-solving techniques.
Overview
11
11
years of professional experience
Work History
Mobile Notary
SLJ Solutions LLC
05.2024 - Current
- Demonstrated expertise in notarizing electronic documents, streamlining the process for digital transactions
- Provided Apostille services, ensuring proper certification of documents for international use
- Known for exceptional attention to detail, timely execution, and superior customer service
- Flexible and mobile, offering services at clients' convenience, including evenings and weekends
- Skilled in handling a wide range of documents, including real estate closings, legal forms, and business agreements
VP, Client Onboarding Sr. Mgr.
Citibank
05.2022 - 05.2024
- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
- Finds new work procedures, analyzes complex and variable issues with significant departmental impact.
- Encourages cross functional training for staffs to enrich their skill base.
- Optimizes workforce to achieve higher productivity levels.
- Monitors customer satisfaction and service level and drives process changes. Supplies innovative solutions to clients.
- Establishes risk management practice. Maintains a culture of risk and controls in all its forms through various processes and check points.
- Finds means to reduce transaction defects (internal and external). Develops performance matrices to track defects, productivity.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Encourages cross functional training for staff to enrich their skill base.
- Responsible for diverse types of project management in the account services space and managing cross-functional relationships with all teams.
AVP, Onboarding Senior Specialist
Citibank
02.2021 - 04.2022
- Demonstrates elevated level of diligence, motivation and organizational skills.
- Primary day-to-day point of contact for top tier global clients supporting both domestic and global account opening, and maintenance activities received through the North America Services Hub.
- Monitors customer satisfaction and service level and drives process changes. Supplies innovative solutions to clients.
- Manage large multi country account requests simultaneously while working within stringent timelines.
- Prioritize and manage own workload to meet service level agreements and internal service delivery standards.
AVP, Document Specialist Team Lead
Citibank
02.2020 - 02.2021
- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
- Aid in negotiation of contracts, terms and conditions with support of legal and compliance.
- Finds new work procedures, analyzes complex and variable issues with significant departmental impact.
- Manages occasionally complex and variable issues with significant departmental impact.
- Optimizes workforce to achieve higher productivity levels. Finds and develops high performers for next level jobs/mid management position. Ensures team delivers as per service level agreements.
AVP, Client Onboarding Analyst, Senior Analyst
Citibank
07.2019 - 02.2020
- Primary day-to-day point of contact for top tier global clients supporting both domestic and global account opening, and maintenance activities received through the North America Services Hub.
- Responsible for diverse types of project management in the account services space and managing cross-functional relationships with all teams.
- Monitors customer satisfaction and service level and drives process changes. Supplies innovative solutions to clients.
- Supports training for fresh staff. Develops job descriptions for hiring. Manages subordinate supervisors and project staff.
- Manages occasionally complex and variable issues with significant departmental impact.
Intermediate Client Onboarding Analyst1
Citibank
01.2016 - 07.2019
- Through initiative-taking engagement, understand the clients’ needs and look for innovative ways to deliver against those needs.
- Function as a liaison with internal and external cross-functional partners to deliver excellent client experience as it relates to the Account Services and Maintenance activities.
- Perform high-risk tasks such as accurate and prompt pre-review of client document requirements, execution and tracking of document deferrals and time sensitive requests.
- Manage large multi country account requests simultaneously while working within stringent timelines.
Client Onboarding Analyst
Citibank
09.2014 - 01.2016
- Responsible for following up on all pending requests across all regions for their designated clients.
- Manage and own escalations through to resolution on behalf of their clients.
- Perform elevated risk tasks such as accurate and timely pre-review of client document requirements, execution and tracking of document deferrals and time sensitive requests.
- Function as a liaison with internal and external cross functional partners to deliver an excellent client experience as it relates to the Account Services activities.
- Through initiative-taking engagement understand the client’s needs and look for innovative ways to deliver against those needs.
- Actively take part in short and long-term projects as well as testing of new account service-related features and functions.
Education
Bachelor of Applied Arts And Science - Legal Studies
National Paralegal College
Phoenix, AZ08.2015
Skills
- Microsoft Office
- Critical thinking skills
- Strong interpersonal skills
- Professionalism and ethics
- Excellent verbal and written communication
- Notarial acts
- Team collaboration
- Electronic notarization
- Independence and initiative
- Identity confirmation
- Client relationship building
- Multitasking
- Legal terminology
- Attention to detail
- Loan signing expertise
- Recordkeeping skills
- Documentation skills
- Time management
- Critical thinking
- Real estate transactions
- Document verification
- Remote online notarization
- Mobile technology proficiency
- Document review
- Problem-solving
- Reliability
- Excellent communication
- Organizational skills
- Proficient in Google Suite and Zoom
- Administrative background
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveSoftware
Google Workspace
AFrame
Dotloop
Skyslope
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Mobile Notary
SLJ Solutions LLC
05.2024 - Current
VP, Client Onboarding Sr. Mgr.
Citibank
05.2022 - 05.2024
AVP, Onboarding Senior Specialist
Citibank
02.2021 - 04.2022
AVP, Document Specialist Team Lead
Citibank
02.2020 - 02.2021
AVP, Client Onboarding Analyst, Senior Analyst
Citibank
07.2019 - 02.2020
Intermediate Client Onboarding Analyst1
Citibank
01.2016 - 07.2019
Client Onboarding Analyst
Citibank
09.2014 - 01.2016
Bachelor of Applied Arts And Science - Legal Studies
National Paralegal College
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