Sedona Ungaro
South Portland
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication and conflict-resolution skills, I contribute to team success and achieve positive results through collaboration. I am always ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. My diverse background in hospitality, retail, and insurance, brings a strong work ethic and excellent analytical skills to every role. I am near the end of working towards a bachelor's degree in Human Resource Management, building on foundation of an associate's degree in Business Administration. This academic background complements practical experience and prepares me for a future in human resources, aiming to contribute to organizational success through effective people management.
Overview
4
4
years of professional experience
Work History
Intern
Unum
10.2023 - Current
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Supported Leave Specialists in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the insurance industry, applying learned concepts directly into relevant work situations.
Retail Associate
Canobie Lake Park
05.2022 - 08.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Cashier
Juliano's Italian Pizzeria
02.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Prepared food orders to support waitstaff and other team members.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
Hostess
Cork N' Keg Grill
12.2020 - 01.2021
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Education
Associate of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH04-2025
Bachelor of Science - Business Administration
Southern Maine Community College
South Portland, ME12-2023
Skills
- Teamwork and collaboration
- Quick learner
- Self-Discipline
- Problem-solving
- Multitasking and organization
- Interpersonal and social skills
- Communication skills
- Professionalism and etiquette
- Public speaking
- Strong academic record
- Ethical standards
- Customer service
Timeline
Intern
Unum
10.2023 - Current
Retail Associate
Canobie Lake Park
05.2022 - 08.2022
Cashier
Juliano's Italian Pizzeria
02.2021 - 05.2021
Hostess
Cork N' Keg Grill
12.2020 - 01.2021
Associate of Science - Human Resources Management
Southern New Hampshire University
Bachelor of Science - Business Administration
Southern Maine Community College
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