Sedonia Dyer
Hartford
Summary
Customer-focused Customer Service Representative with expertise in delivering quality support and enhancing customer satisfaction. Skilled in communication, active listening, and analytical problem-solving. Builds loyalty through tailored solutions and service-oriented behaviors. Demonstrates strong multitasking abilities and commitment to fostering professional relationships that drive business results.
Overview
1
1
Certification
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Direct Support Professional
Arbor Associates Inc.
Tolland
11.2022 - Current
- Supported clients with daily living needs to enhance self-esteem and overall wellness.
- Assisted disabled clients to support independence and well-being.
- Scheduled and accompanied clients to medical appointments.
- Monitored and assisted residents through individual service plans.
- Assessed specific needs and provided tailored services for patient well-being.
- Led patient or group recreational activities for enhanced patient outcomes.
- Ensured clean, safe, and organized patient environment to promote comfort and health.
Academic Assistant
Delta T
Glastonbury
05.2026 - 06.2026
- Coordinated student schedules and managed academic calendars.
- Organized events and workshops to enhance student engagement.
- Assisted faculty with course materials and classroom logistics.
Paraprofessional
Delta T
Glastonbury
08.2025 - 06.2026
- Provided individualized attention to students with diverse learning needs.
- Assisted teachers in delivering instructional support to students.
- Implemented classroom management strategies to promote a positive learning environment.
- Facilitated communication between students and educational staff.
Patient Care Coordinator/ Medical Receptionist
Hartford Health Care
Windsor
02.2022 - 12.2025
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors, and hospital staff by reviewing medical charts and communicating information effectively.
- Collaborated with patients to provide personalized care, addressing individual needs to enhance overall patient experience.
- Provided compassionate care to patients, ensuring their comfort and satisfaction.
- Worked with patients and families to develop future plans and discuss care actions.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Addressed communication and billing issues promptly, minimizing potential disruptions to patient services.
- Facilitated connections between patients and available resources with available community and charitable resources.
Customer Service Representative
Access Health CT
Hartford
11.2020 - 02.2022
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback to inform process changes that enhanced customer satisfaction.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pickup.
- Adjusted workflows to accommodate new processes in work environment by implementing new procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Built empathetic client relationships, earning a reputation for consistently exceeding service standards.
- Utilized effective selling skills to engage customers and present tailored solutions.
Data Entry Coordinator
Veyo Transportation
Windsor
11.2017 - 11.2020
- Safeguarded sensitive information by implementing security measures. by completing database backups.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
- Compiled and sorted information to ensure accurate source data for computer entry.
- Reviewed and corrected data to eliminate duplication.
- Tested customer and account system changes and upgrades with new data input and review.
- Oversaw document organization by categorizing forms and filing records systematically. by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Outlined processes and procedures to fulfill inquiries.
Education
Diploma -
Hartford Public High
Hartford, USA 08.2009 - 01.2012
Some College (No Degree) -
Capital Community College
Hartford, USA 09.2012 -
Skills
- Patient Care
- Client Interaction Management
- Care coordination
- Patient information gathering
- Medical Data Collection
- Patient Records Management
- HIPAA Compliance
- Medical Terminology
- Information documentation
- Daily Activity Planning
- Customer Service
- Calm and Effective Under Pressure
- Caring and Empathetic
Certification
CPR Certified
Timeline
Academic Assistant
Delta T
05.2026 - 06.2026
Paraprofessional
Delta T
08.2025 - 06.2026
Direct Support Professional
Arbor Associates Inc.
11.2022 - Current
Patient Care Coordinator/ Medical Receptionist
Hartford Health Care
02.2022 - 12.2025
Customer Service Representative
Access Health CT
11.2020 - 02.2022
Data Entry Coordinator
Veyo Transportation
11.2017 - 11.2020
Some College (No Degree) -
Capital Community College
09.2012 -
Diploma -
Hartford Public High
08.2009 - 01.2012