Sedra Chaudhry
Berryville,VA
Summary
Results-driven professional with extensive experience in dispatch coordination at A Fairfax Transport. Proven ability to optimize routes and enhance customer relations through effective communication and problem-solving. Skilled in data entry and time management, consistently ensuring timely deliveries and high customer satisfaction. Adaptable in high-pressure environments, demonstrating strong decision-making capabilities.
Overview
14
14
years of professional experience
Work History
Dispatcher/driver
A Fairfax Transport
03.2020 - Current
- Coordinated dispatch operations to optimize route efficiency and minimize delays.
- Monitored vehicle locations using GPS tracking software to ensure timely deliveries.
- Communicated with drivers to relay instructions and address any on-route issues.
- Managed incoming calls, providing accurate information and support to clients.
CNA
Always Best Care
05.2017 - 11.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization in patient care areas to promote hygiene.
- Documented patient progress and care activities accurately in electronic health records.
- Responded quickly to patient needs, demonstrating strong adaptability in high-pressure situations.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Cashier
DSW Shoe Warehouse
10.2015 - 09.2018
- Trained new cashiers on register procedures and customer service standards.
- Collaborated with team members to ensure smooth store operations.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Supported promotional events by setting up displays and signage.
Receptionist
NEA
09.2017 - 06.2018
- Managed front desk operations, ensuring efficient visitor check in.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized filing systems, facilitating easy access to important documents and records.
- Supported administrative tasks such as data entry and report generation with attention to detail.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Cashier
Kohls Department Store
03.2012 - 05.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and gift card transactions accurately.
- Helped out in the departments and customer service
Education
Northern Virginia Community College
Sterling , VAHigh School Diploma -
Heritage High School
Leesburg, VA06-2014
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Dispatch coordination
Timeline
Dispatcher/driver
A Fairfax Transport
03.2020 - Current
Receptionist
NEA
09.2017 - 06.2018
CNA
Always Best Care
05.2017 - 11.2024
Cashier
DSW Shoe Warehouse
10.2015 - 09.2018
Cashier
Kohls Department Store
03.2012 - 05.2018
Northern Virginia Community College
High School Diploma -
Heritage High School