Sedrick Brown
Dearborn Heights,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Credit Specialist
Credit Acceptance
07.2018 - 06.2020
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Provided hands-on training in daily processes and job duties.
- Adhered to banking standards and government lending guidelines for loan services.
service technician
bonded filter company
02.2014 - 04.2018
- Changed out air filters quarterly on commercial buildings hvac units
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Did inventory once a month on storage unit materials.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Sales Representative
Associated community services
01.2011 - 02.2014
- Providing customer service during an average of 200-300 calls per shift
- Answering customer inquires by providing new product information
- Fund raising for a variety of non profit organizations
- Completing data entry
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
diploma -
Thomas M. Cooley
06.2005
Skills
- Best Practices
- Banking Products Knowledge
- Loan Application Processing
- Telephone and Email Etiquette
Timeline
Credit Specialist
Credit Acceptance
07.2018 - 06.2020
service technician
bonded filter company
02.2014 - 04.2018
Sales Representative
Associated community services
01.2011 - 02.2014
diploma -
Thomas M. Cooley
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