Seema Chavesta
Fremont,CA
Summary
Results-driven professional with a proven ability to deliver high-quality outcomes in fast-paced settings. Recognized for effective communication and collaboration with diverse teams to meet organizational objectives. Detail-oriented with a strong commitment to accuracy and continuous professional development. Seeking opportunities to leverage skills in a dynamic organization for meaningful contributions and long-term impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Coding Instructor
Siliconvalley4u
Fremont, California
02.2025 - Current
- Developed engaging coding curriculum for diverse student groups.
- Assisted students in troubleshooting and debugging their code effectively.
- Created instructional materials to enhance learning experiences in coding.
- Provided one-on-one support to students during coding projects and assignments.
- Evaluated student progress through regular assessments and feedback sessions.
- Instructed students in the fundamentals of coding languages, such as HTML, CSS, JavaScript, SQL, and Python.
- Conducted hands-on activities to help students understand difficult concepts.
- Responded promptly to student inquiries about coding topics.
- Demonstrated how to use different software tools related to coding.
- Encouraged students to take initiative and think critically when solving coding problems.
- Helped create a stimulating learning environment by utilizing various teaching methods such as lectures, discussions, demonstrations.
- Monitored student progress and provided additional support if needed.
Customer Success Specialist
Verge Inc.
Fremont, CA
02.2022 - 01.2025
- Assisted customers with product inquiries and service issues.
- Guided clients through onboarding processes for new software solutions.
- Collaborated with sales teams to ensure customer needs were met effectively.
- Supported audit processes by ensuring accurate data validation and thorough documentation.
- Provided training sessions on product features and best practices.
- Resolved escalated customer concerns with empathy and professionalism.
- Documented customer feedback to enhance service offerings and support materials.
- Responded promptly to all incoming inquiries from clients regarding product information or support requests.
- Provided customer support and troubleshooting to ensure successful product implementation.
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
- Facilitated communication between various departments in order resolve complex customer issues.
- Created resources such as FAQ documents and user guides for customers.
- Identified areas for improvement in existing products and services based on customer feedback.
- Educated customers on best practices for using company's products and services.
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Blackstone Gaming, LLC
San Jose, California
10.2017 - 03.2020
- Educated customers on gaming rules and responsible play practices.
- Managed cash payouts and transactions accurately while following company policies, internal controls, and gaming regulations.
- Maintained attention to detail and accuracy while handling financial transactions and documentation.
- Collaborated with team members and supervisors to ensure smooth daily operations and customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer questions and concerns calmly and professionally, even in high-pressure situations.
- Provided frontline customer service in a fast-paced gaming environment, ensuring a positive and professional experience for all patrons.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH12-2025
Skills
- Customer support
- Troubleshooting software issues
- Critical thinking
- Team collaboration
- Python R SQL Tableau
- Data validation
- Cross-functional collaboration
- Reporting and documentation
- Effective communication
Certification
Google Data Analytics Professional Certificate
Timeline
Coding Instructor
Siliconvalley4u
02.2025 - Current
Customer Success Specialist
Verge Inc.
02.2022 - 01.2025
Customer Service Representative
Blackstone Gaming, LLC
10.2017 - 03.2020
Bachelor of Science - Computer Science
Southern New Hampshire University