Seema Chavesta
Fremont,CA
Summary
Customer-focused technology professional with over 5 years of experience in customer support, customer success, and technical troubleshooting. Holds a Bachelor's degree in Computer Science and has experience supporting technology-driven products, analyzing telemetry data, and collaborating with cross-functional teams to enhance customer experience and product adoption. Skilled in Python, JavaScript, SQL, Jira, Grafana, Git, and NetSuite, with strong problem-solving, communication, and relationship-building abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Pebble Mobility Inc.
Fremont, CA
03.2026 - Current
- Provided customer support and guidance for Pebble Flow users, ensuring a seamless customer experience and successful product adoption.
- Analyzed telemetry and operational data using Grafana to monitor system performance, identify usage trends, and support data-driven decision-making.
- Utilized Jira to track customer requests, feature enhancements, and cross-functional initiatives in collaboration with engineering and product teams.
- Partnered with engineering, product, and operations teams to enhance product performance and improve the overall customer experience.
- Assisted customers with onboarding, product education, and best practices to maximize engagement and satisfaction.
- Maintained customer records and operational data within NetSuite and other business systems to support efficient customer success operations.
Coding Instructor
Siliconvalley4u
Fremont, CA
02.2025 - 03.2026
- Developed engaging coding curriculum for diverse student groups.
- Assisted students in troubleshooting and debugging their code effectively.
- Created instructional materials to enhance learning experiences in coding.
- Provided one-on-one support to students during coding projects and assignments.
- Evaluated student progress through regular assessments and feedback sessions.
- Instructed students in the fundamentals of coding languages, such as HTML, CSS, JavaScript, SQL, and Python.
- Conducted hands-on activities to help students understand difficult concepts.
- Responded promptly to student inquiries about coding topics.
- Demonstrated how to use different software tools related to coding.
- Encouraged students to take initiative and think critically when solving coding problems.
- Helped create a stimulating learning environment by utilizing various teaching methods such as lectures, discussions, demonstrations.
- Monitored student progress and provided additional support if needed.
Customer Success Specialist
Verge Inc.
Fremont, CA
02.2022 - 01.2025
- Delivered day-to-day customer support for SaaS platform users via email, phone, and virtual meetings.
- Guided new customers through onboarding, setup validation, and platform best practices.
- Resolved product usage questions and technical issues using internal documentation and troubleshooting workflows.
- Proactively followed up with clients to improve adoption, engagement, and successful product use.
- Led customer training sessions and feature walkthrough to increase user confidence and satisfaction.
- Documented support interactions, resolutions, and customer context to maintain accurate records.
- Collaborated with sales and internal teams to address customer needs and ensure smooth service delivery.
- Identified recurring issues and communicated improvement opportunities to internal teams.
- Supported audits and data validation processes with accurate reporting and documentation
Customer Service Representative
Blackstone Gaming, LLC
San Jose, CA
10.2017 - 03.2020
- Educated customers on gaming rules and responsible play practices.
- Managed cash payouts and transactions accurately while following company policies, internal controls, and gaming regulations.
- Maintained attention to detail and accuracy while handling financial transactions and documentation.
- Collaborated with team members and supervisors to ensure smooth daily operations and customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer questions and concerns calmly and professionally, even in high-pressure situations.
- Provided frontline customer service in a fast-paced gaming environment, ensuring a positive and professional experience for all patrons.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH12-2025
Skills
- Python, Java, JavaScript, SQL
- Git & GitHub
- Jira, Grafana, NetSuite
- Data Analysis & Telemetry Monitoring
- Technical Troubleshooting
- Customer Success & Client Relationship Management
- Product Onboarding & Training
- Cross-Functional Collaboration
- Problem Solving & Communication
Certification
- Google Data Analytics Professional Certificate
- The Complete Python Course | Learn Python by Doing in 2026 — Udemy
Timeline
Customer Success Specialist
Pebble Mobility Inc.
03.2026 - Current
Coding Instructor
Siliconvalley4u
02.2025 - 03.2026
Customer Success Specialist
Verge Inc.
02.2022 - 01.2025
Customer Service Representative
Blackstone Gaming, LLC
10.2017 - 03.2020
Bachelor of Science - Computer Science
Southern New Hampshire University