Seema Farhan

• Responsible for providing on the job training and assistance to newly hired MVRs, and to those MVRs requiring additional help for more complex transactions.
• Provide follow up training, shadows them as they put what they've learned into practice and who have taken one of the operations training modules (Licenses, registration and enforcement).
• Reconcile an office bank, depositing checks, bad check, daily batching and print report for an audit.
• Cashing out MVRs with and completes the report on a daily basis.
• Documenting all findings in an organized and timely fashion.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
• Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
• Informed customers by mail or telephone of additional steps needed to obtain licenses or additional requirement.
• Utilize NDR to review and resolve out of state issues when come to reciprocity.
• Review and complete SAVE verifications as required.
• provide and issuance of license transactions involving insurance related revocations, DWI revocations and medical restrictions.
• Enroll customers for DDP programs.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours across night, weekend and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.
• Performs other duties as assigned.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Improved safety procedures to create safe working conditions for workers.
• Responsible for menu related tasks such as pricing or an item.
• Established team priorities, maintained schedules and monitored performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Took necessary steps to meet customer needs ans effectively resolve issues.
• Made all established restuarant policies and procedures.
• Also responsible for maintaining company's website from the back-end.

Created and implemented new features to increase website advertisement revenue, designed and implement's new features such as online survey.

Maintained the look and feel of the front end and back end.

• Analyzed, reviewed and revised programs to increase operating efficiency.
• Responsible for maintaining and trouble shooting computer network an network related equipments.
• Maintained LCRs (Least current rates) from different carriers using Excel.
• Technical support to the team and writes programs to meet the specifications and requirements of the company.