Seerat Kaur
Maple Valley,WA
Summary
Dynamic and results-oriented professional with over 5 years of experience in project management, strategic planning, and program management. Proven ability to lead consumer-facing discussions with empathy and professionalism, ensuring quality assurance and timely deliverables. Committed to leveraging data-driven insights and innovative problem-solving to enhance service delivery and support organizational goals.
Overview
11
11
years of professional experience
Work History
Public Benefit Specialist
State of Washington
12.2024 - Current
- Lead strategy development for financial, medical, and food assistance programs, ensuring alignment with organizational goals and enhancing service delivery.
- Respond to complex inquiries from plan participants, demonstrating strong customer service skills and resolving issues with empathy and professionalism.
Program Management Support Specialist
Abeet, LLC
10.2021 - 11.2024
- Oversaw execution of strategic initiatives, ensuring effective resource allocation and alignment with organizational objectives to enhance program sustainability.
- Developed and maintained strategic relationships with stakeholders, negotiating contracts and synthesizing data to inform high-level decision-making.
Social Services Specialist
State of California
12.2019 - 10.2021
- Implemented and monitored financial assistance programs, creating comprehensive case records to document client needs and ensure continuity of care.
- Advocated for clients with various agencies, showcasing strong interpersonal skills and effectively resolving complex client inquiries and issues.
Case Manager
Admission Council
01.2014 - 11.2019
- Conducted consultations for prospective immigrants, developing personalized immigration plans and ensuring compliance with legal requirements.
- Provided ongoing support and advocacy throughout the application process, coordinating with government agencies to facilitate timely submissions.
Education
Bachelor of Science - Sociology (Social Sciences)
San Jose State University
San Jose, CA05.2024
Associate of Science - Sociology
De Anza College
Cupertino, CA06-2021
Associate of Science - Psychology
Mehr Chand Mahajan MCM College
Chandigarh, India06-2019
Skills
- Project Management: Expertise in managing multiple priorities and projects autonomously while maintaining strategic vision
- Communication: Exceptional written and verbal communication skills, capable of conveying complex ideas clearly to diverse audiences
- Analytical Skills: Proficient in developing frameworks for evaluating strategic options and measuring program performance
- Technical Proficiency: Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with data analysis tools
Languages
English Native
Punjabi Native
Hindi Native
Timeline
Public Benefit Specialist
State of Washington
12.2024 - Current
Program Management Support Specialist
Abeet, LLC
10.2021 - 11.2024
Social Services Specialist
State of California
12.2019 - 10.2021
Case Manager
Admission Council
01.2014 - 11.2019
Bachelor of Science - Sociology (Social Sciences)
San Jose State University
Associate of Science - Sociology
De Anza College
Associate of Science - Psychology
Mehr Chand Mahajan MCM College
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