Sefany Hernandez
Bartow,FL
Summary
With over 13 years of experience as a patient service representative, I am a motivated professional. I have demonstrated abilities in organizational development, leadership, and operational excellence. I also have solid understanding of the medical industry. I've had success using consistent methods to achieve company goals. I excel at working in busy offices and maintaining my composure under pressure.
I work hard every day to develop into a trustworthy employee that is willing to support the team in achieving company objectives.
Overview
12
12
years of professional experience
Work History
Patient Financial Services Representative
Watson Clinic, LLC
Lakeland, FL
06.2011 - Current
- Entered data quickly and accurately. Documenting and communicating all claims activity in a timely and effective manner while supporting the outcome of the claims files.
- Processed debtor payments and updated accounts to reflect new balance.
- Working with customer to create debt repayment plan based on current financial condition also working closely will the billing department/insurance agency making sure process claims correctly.
- Listened to customers and negotiated solutions with doctor office for upcoming procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Associate of Science - Medical Assisting/Medical Insurance Billing/coding
Florida Technical College
Lakeland, FL06.2007
Skills
- insurance verifying and authorization with insurance carrier to get approval for upcoming surgery/procedure
- Making sure doctor office and patient is aware with the financial clearance/auth approval
- learning new skills and appling it towards my work
- Positive and friendly personalty Will work closely with my coworker for problem solving to find the best resolution that will best help my patients and physicians
- Billing and Collections
- Claims investigation and research making sure insurance carrier pay on the claims correctly and to correct any issue that may accord and resubmit the clean claim to insurance
- Financial Counseling and communicate with the patient during the full processes for the patient reassurance and answering any question they may have in a timely matter
Timeline
Patient Financial Services Representative
Watson Clinic, LLC
06.2011 - Current
Associate of Science - Medical Assisting/Medical Insurance Billing/coding
Florida Technical College