Hi, I’m
Seferina Limones
Carrollton,TX
Summary
Hardworking Retail Operations Manager recognized as a strong leader with expertise in every aspect of store management. Talented at coaching staff and promoting caring customer service. Offering over 8 years of experience working in customer service and retail fields. Driven and coordinated with expertise in store design and merchandising.
Overview
10
years of professional experience
Work History
Tuesday Morning Inc
Assistant Buyer
03.2023 - Current
Job overview
- Established relationships with vendors to support access to latest product information and pricing.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Generated financial detailing performance metrics and savings achieved through strategic buying.
- Processed purchase orders and invoices in accordance with company procedures.
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
- Maintained contact lists for 4 buyers, resulting in daily calls with vendors in various parts of the community
Tuesday Morning Inc
Merchandise Support Coordinator
04.2022 - 03.2023
Job overview
- Initiates and maintains the timely and accurate preparation of purchase orders, including master data entry, complying with the business standards & procedures
- Works with business partners to resolve distribution center issues regarding product or purchase orders in a prompt, professional and effective manner
- Maintains master product data based on business needs and communicates changes to internal and external partners
- Communicates purchase order and master product maintenance information to other internal and external partners as needed
- Working with transportation department, verifies and audits import shipping documents
Ulta Beauty Inc.
Retail Operations Manager
08.2021 - 04.2022
Job overview
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Contributed to leadership team for implementing company policies and procedures.
- Determined layout of store merchandise for visual appeal to consumers.
- Conducted inventory analysis to determine optimal stock levels.
- Surpassed company goal of 3% or less shrink goal for FY 2022
Ulta Beauty Inc.
Merchandise and Service Coordinator
02.2020 - 08.2021
Job overview
- Prioritizing tasks and managing store workload
- Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Conducted regular store audits to verify compliance with company policies.
- Surpassed company goal of 3% or less shrink goal for FY 2020 and 2021
Pier 1 Imports
Merchandise Coordinator
07.2015 - 09.2020
Job overview
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Hired new merchandising employees and provided effective training.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Dress Barn / Dress Barn Woman
Store Leader
07.2019 - 01.2020
Job overview
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Planned optimal workflow through successful scheduling and task delegation.
- Merchandised products beautifully with attractive displays to quickly move stock.
GEICO
Customer Service Agent
02.2017 - 10.2017
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Spirit Halloween Super Store
Assistant Store Manager
08.2013 - 11.2014
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
Education
R. L. Turner High SchoolCarrollton
High School Diploma
06.2012
Skills
- Verbal and Written Communication
- Sales Tracking
- Wholesale Purchasing
- Records Organization and Management
- Goal Setting
- Department Oversight
- Team Leadership
- Employee Motivation
Timeline
Assistant Buyer
Tuesday Morning Inc
03.2023 - Current
Merchandise Support Coordinator
Tuesday Morning Inc
04.2022 - 03.2023
Retail Operations Manager
Ulta Beauty Inc.
08.2021 - 04.2022
Merchandise and Service Coordinator
Ulta Beauty Inc.
02.2020 - 08.2021
Store Leader
Dress Barn / Dress Barn Woman
07.2019 - 01.2020
Customer Service Agent
GEICO
02.2017 - 10.2017
Merchandise Coordinator
Pier 1 Imports
07.2015 - 09.2020
Assistant Store Manager
Spirit Halloween Super Store
08.2013 - 11.2014
R. L. Turner High School
High School Diploma
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