Sefka Saljanin
Clifton Park,NY
Summary
Reliable, hard working individual with a great attention to detail and true integrity. An excellent team player that works well with others. Outstanding recordkeeping and customer service abilities. Skilled in customer/tenant relations and negotiations. Detailed administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Outgoing and hardworking professional accustomed to working with customers/tenants to address needs, maintain properties and occupancy success. Vast experience in sales skills, critical thinking and communicating with individuals at all levels. Hardworking and reliable with strong ability in multitasking. Highly organized, proactive and punctual with team-oriented mentality.
Overview
20
20
years of professional experience
Work History
CDPHP HEALTH REP
Representative Services
04.2009 - Current
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Explained medical care options to help families make informed healthcare decisions.
- Demonstrated empathy and compassion while assisting patients through difficult times, fostering trust and rapport.
- Mentored new hires in adopting best practices within their roles as Health Representatives.
- Monitored patient satisfaction surveys to identify areas requiring improvements leading to a higher overall rating.
- Improved patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Making tasks to follow up with members regarding member call
- Reach out to providers regarding member benefits claims and or bills member has received
- Working off 6 main systems for health care
- Assisting members they're reason for call has been resolved and member are satisfied
- Calls quality scored over 96% for the service of the Health Care Carrier
Property Management Owner
Self-employeed
01.2006 - Current
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Scheduled maintenance calls.
- Maintained accurate and updated websites and printed materials.
- Coordinated 17 major remodeling projects in 20 years.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Completed lease applications and verifications, notifying prospects of results.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Facilitated tenant paperwork processing and verification.
- Met with prospective tenants to show property and assess applications or sign leases.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Drafted and monitored budgets for overall maintenance and operations.
- Previous Property owner of 15 + properties
- Currently owner of 3 properties 8 tenants
Education
High School Diploma -
Fort Hamilton High School
Brooklyn, NY06.2005
Skills
- Multitasking and Prioritization
- Clear Communication
- Critical Thinking
- Decision Making
- Relationship Building
- Customer Relations
- Knowledge of Leasing and Market Conditions
- Monthly Fee and Payment Collection
- Client Relations
- Property Showing
- Microsoft Office
- Data Entry
- Complex Problem Solving
- Basic Mathematics
- Dispute Handling
- Grounds and Facility Inspection
- Work Planning
- Sale and Rental Recordkeeping
- Tenant and Owner Liaising
- Complaints Investigation
- Rent Pricing Optimization
- Repair Planning
- Tenant Eligibility Determination
- Deposits Management
- Vacancy Marketing
- Budget Preparation
- Insurance Coordination
- Legal Issue Resolution
- Tenant Relations
- Strong Negotiation Abilities
- Operating Cost Tracking
- Codes Compliance
- Violation Resolution
Education and Training
other
Languages
English
Professional Working
Timeline
CDPHP HEALTH REP
Representative Services
04.2009 - Current
Property Management Owner
Self-employeed
01.2006 - Current
High School Diploma -
Fort Hamilton High School