Nyeema webb
tallahassee
Summary
Accomplished professional with expertise in customer service and sales, honed at Representative Services. Excelled in resolving disputes and exceeding sales quotas through active listening and critical thinking. Demonstrated strong organizational skills and time management, enhancing customer satisfaction and loyalty. Proficient in data entry, contributing to streamlined operations and improved client relations.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Representative Services
01.2025 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Door-to-Door Sales Representative
Salesforce Marketing Cloud
06.2024 - 12.2024
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
Education
GED -
Adult & Community Education
Tallahassee, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- sales
- organizational skills
- time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues which led to remarkable result .
- Achieved Result by completing tacks with accuracy and efficiency.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Successfully resolved countless customer issues per hr.
Languages
English
Full Professional
Timeline
Customer Service Representative
Representative Services
01.2025 - 06.2025
Door-to-Door Sales Representative
Salesforce Marketing Cloud
06.2024 - 12.2024
GED -
Adult & Community Education
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